Hanks v. Zenner

Revised December 14, 2000

IN THE UNITED STATES COURT OF APPEALS

FOR THE FIFTH CIRCUIT _______________

m 00-30746 Summary Calendar _______________

BRADLEY HANKS AND TRACY HANKS,

Plaintiffs,

VERSUS

SEAN BANNON ZENNER, ET AL.,

Defendants.

COLLECT AMERICA, LTD.,

Defendant- Cross Claimant- Appellant,

VERSUS

COLONY INSURANCE COMPANY,

Defendant- Cross Defendant- Appellee.

_________________________

Appeal from the United States District Court for the Western District of Louisiana _________________________

December 8, 2000

Before SMITH, BENAVIDES, and violations of the Louisiana Unfair Trade Prac- DENNIS, Circuit Judges. tices and Consumer Protection Law. The Hankses claim that “Defendants’ actions and JERRY E. SMITH, Circuit Judge:* failures to act . . . were done knowingly, wil- lingly, wantonly, with malice and intent to Collect America, Ltd. (“Collect America”), harm, and with reckless disregard for the law appeals an adverse summary judgment holding and the rights of others.” that Colony Insurance Company (“Colony”) has no duty to defend it in a case of alleged Collect America filed a cross-claim against illegal debt collection practices, because the Colony, seeking coverage under the commer- claims are not covered by the insurance policy. cial general liability policy and to have Colony Concluding that some of the claims are cov- defend the action. Colony refused to defend ered, we reverse and remand. and moved for summary judgment, claiming that the assert ed injuries were caused inten- I. tionally or were the result of negligent supervi- Bradley Hanks received a collection letter sion and training. from the Zenner law firm regarding a defaulted Visa card account for $2,660. When Hanks Colony pointed out that the policy does not called the firm, Billy Melton, a firm employee, cover intentional injuries; it states that it cov- threatened that unless Hanks made six monthly ers only injuries arising from an “occurrence” payments, Melton would have the sheriff go to and defines an occurrence as “an accident.”1 the Hankses’ house and arrest Hanks. Over Colony further noted that injuries arising from the course of several more calls, Melton re- “the negligent hiring, supervision or training of peatedly threatened to have Hanks jailed and any employee” also were excluded from cover- to garnish his wages, freeze his checking age by a separate endorsement. The court account, and have him charged with a felony. granted summary judgment.

The Hankses filed suit under state and fed- II. eral law for extortion, blackmail, violations of The parties disagree as to whether Louisi- the Fair Debt Collection Practices Act, and ana or South Carolina law applies. In diversity cases, a federal court must apply the substan-

* Pursuant to 5TH CIR. R. 47.5, the court has 1 determined that this opinion should not be pub- The full definition is “an accident, including lished and is not precedent except under the limited continuous or repeated exposure to substantially circumstances set forth in 5TH CIR. R. 47.5.4. the same general harmful conditions.”

tive law of the state in which it sits.2 Accord- ing the strength and pertinence of the ingly, “choice of substantive law is governed relevant policies of the involved states in by the forum state’s choice of law rules.” the light of: (1) the pertinent contacts of Allison v. ITE Imperial Corp., 928 F.2d 137, each state to the parties and the transac- 138 (5th Cir. 1991). tion, including the place of negotiation, formation, and performance of the con- Louisiana Civil Code articles 3515 and tract, the location of the object of the 3537 govern conflicts of laws questions in contract, and the place of domicile, ha- contracts cases. Article 3515 states: bitual residence, or business of the par- ties; (2) the nature, type, and purpose of Except as otherwise provided in this the contract; and (3) the policies re- Book, an issue in a case having contacts ferred to in Article 3515, as well as the with other states is governed by the law policies of facilitating the orderly plan- of the state whose policies would be ning of transactions, of promoting com- most seriously impaired if its law were mercial intercourse, and of protecting not applied to that issue. one party from undue imposition by the other. That state is determined by evaluat- ing the strength and pertinence of the In Sentilles Optical Servs. v. Phillips, relevant policies of all involved states in 651 So. 2d 395 (La. App. 2d Cir. 1995), the the light of: (1) the relationship of each court explained: state to the parties and the dispute; and (2) the po licies and needs of the inter- Enforcement of a conventional obliga- state and international systems, includ- tion is governed by the law of the state ing the policies of upholding the justified whose policies would be most seriously expectations of parties and of minimiz- impaired if its law were not applied to ing the adverse consequences that might that issue. La. C.C. Art. 3537. Article follow from subjecting a party to the law 3537 lists factors for determining the of more than one state. state whose law should be applied, in- corporating the factors listed in the more Article 3537 states: general La. C.C. Art. 3515. The two articles are intended to be read together. Except as otherwise provided in this See La. C.C. Art. 3537, Comment (c). Title, an issue of conventional obliga- The objective of the articles is to “iden- tions is governed by the law of the state tify the state whose policies would most whose policies would be most seriously seriously be impaired if its laws were not impaired if its law were not applied to applied to [the] issue [to be resolved].” that issue. La. C.C. Arts. 3515 and 3537. This objective is acheived through an issue- That state is determined by evaluat- specific analysis of the policies of each of the two states, the first step in which process is to identify the relevant poli- 2 Erie R.R. v. Tompkins, 304 U.S. 64 (1938); cies of the laws in two states. Guaranty Trust Co. v. York, 326 U.S. 99 (1945).

Id. at 398, cited in Shell Oil Co. v. Hollywood and State Farm should be governed by Marine, Inc., 701 So. 2d 1038, 1040 (La. Alabama law. App. 5th Cir. 1997). Id. at 897. See also Holcomb v. Universal In Levy v. Jackson, 612 So. 2d 894 (La. Ins. Co., 640 So. 2d 718, 722 (La. App. 3d App. 4th Cir. 1993), the court applied the Cir.) (holding that Arkansas law governs the Louisiana conflicts of laws statutes to decide insurance contract in question, because “the whether Louisiana or Alabama law applied to application of Louisiana law in this case a case of insurance contract construction. A would, in our opinion, impinge on the State of guest passenger in an automobile sued the Arkansas’ right to regulate the insurance driver (her father) for injuries from an accident industry in that state.”), writ denied, 644 So. in Louisiana. The policy was issued in Ala- 2d 643 (La. 1994). bama and covered the car, which was reg- istered and garaged in Alabama. Both parties In Resure, Inc. v. Chemical Distributors, were do miciled in Alabama. The Levy court Inc., 927 F. Supp. 190 (M.D. La. 1996), a decided: case analogous to the one before us, the court addressed which state law should govern the [T]his conflict of law problem is fore- interpretation of a commercial general liability most and principally an issue of insur- policy entered into outside of Louisiana and ance coverage, and therefore one of between two out-of-state parties where the contract. When the basics are exam- accident giving rise to suit occurred in ined, Heather Levy is suing her father’s Louisiana. The court noted: insurance company and the issue is whether that insurance covers her claim. Resure points out that CDI is a New C.C. Art. 3537 says that an issue of con- Mexico corporation, and that the ventional obligations is governed by the insurance policy was negotiated and law of the state whose policies would be delivered in New Mexico. Resure then most seriously impaired if its law were argues that “if the law of the place of not applied, and section (1) indicates ‘accident’ is applied to a multi-state that domicile of the parties is a para- trucking company (like CDI), neither it mount question. Another factor given nor its insurer have any means of strong consideration is the expectations negotiating required coverage for the of the parties. In this case that means insured with any degree of certainty.” risks coverage and premiums paid. Resure also makes the related argument They are directly related. that application of the law of the place of the accident could result in State Farm issued a policy in Ala- inconsistent results from state to state. bama, accepting the risks of loss under Alabama law, and charged premiums Id. at 192 (footnote omitted). accordingly. Patrick Levy could not ex- pect coverage of risks not contemplated These cases give us direction as to how by either him or his insurer. Determina- Louisiana courts apply article 3537. We now tion of coverage vis a vis Patrick Levy evaluate which state’s policies would be most

seriously impaired if its law were not applied most identical to those here. In Shell, there here. Just as Louisiana courts have was a comprehensive commercial liability pol- determined in the above cases, we conclude icy much like the one here. The accident oc- that the state in which the insurance policy was curred in Louisiana, where an employee of negotiated, written, and agreed toSSSouth Hollywood Marine was injured and sued Shell, CarolinaSShas the most substantial interest in which cross-claimed against Hollywood and its regulation of such policies. Further, none of insurance company, claiming that Shell was an the parties is domiciled in Louisiana. Colony additional insured under Hollywood’s policy. is a South Carolina company, and it issued this Shell argued that Louisiana law applied to the policy to another South Caro lina question whether the policy covered the claims companySSU.S. Collections, Inc. Collect made against it. The Louisiana court of appeal America later was added as an additional disagreed and concluded that Texas law insured. Collect America is a Colorado governed: company. Only the HanksesSSwho are not appealing the dismissal of ColonySSare Texas has a compelling interest is [sic] residents of Louisiana. regulating insurance policies contracted for in Texas and issued to companies Contrarily, Louisiana’s policies would not doing business in Texas . . . . be significantly impaired by having South Car- Louisiana’s interest arises only because olina law applied. Louisiana does have a a Delaware corporation, with its strong policy that protects its citizens from ex- principal place of business in Texas, tortion and blackmail such as that alleged by seeks indemnity under a policy of the Hanks against Collect America; this policy, insurance issued in Texas to recover however, is affected little by the determination payment it made to recompense for of whether Collect America is insured against damages it caused a Louisiana citizen. such a claim. We do not believe that this interest is sufficient to override the compelling Additionally, the expectations of the parties interest Texas has in regulating would be upheld by applying South Carolina insurance contracts written in Texas and law. Just as the parties in Levy contracted un- issued to Texas companies. der Alabama law, gauged the risks of loss un- Accordingly, we hold that Texas law der Alabama law, and charged premiums ac- should be applied in this instance. cordingly, the parties here contracted under South Carolina law, assessing risks and Shell, 701 So. 2d at 1041. We conclude that, premiums accordingly. To subject this just as Texas had an interest in the insurance insurance contract to the law of Louisiana policy at issue in Shell, South Carolina has a would undermine the policy of allowing the compelling interest in regulating insurance parties to negotiate insurance contracts with policies contracted for in South Carolina and certainty and would allow the coverage to vary issued to companies doing business there. depending on the state in which a claim is brought. See id. Here as well, Louisiana’s interest arises only because a Colorado corporation seeks in- Shell involved facts and legal questions al- demnity under a policy of insurance issued in

South Carolina for damages it caused two The Hankses make a number of claims un- Louisiana citizens. 3 Just as the court did in der state and federal law for damages arising Shell, we conclude that this interest is from Collect America’s allegedly unlawful insufficient to override the compelling interest debt collection practices, which, according to of South Carolina in regulating insurance the Hankses, caused them to suffer “extreme contracts written in that state. Accordingly, emotional distress, fear, anxiety, humiliation, South Carolina law should be applied. and outrage.” Before we address whether the Hankses’ various claims are covered under the III. policy, we first examine the types of injuries Under South Carolina law, the covered: “bodily injury and property damage determination of whether an insurance liability.” Because South Carolina law company is obligated to defend an action recognizes infliction of emotional distress as a under its policy provisions is based on the “bodily injury” under a standard insurance pol- complaint. R.A. Earnhardt Textile Mach. icy, see State Farm Mut. Auto. Ins. Co. v. Div., Inc. v. South Carolina Ins. Co., 282 Ramsey, 374 S.E.2d 896 (S.C. 1988), the S.E.2d 856, 857 (S.C. 1981). If the facts Hankses’ emotional distress is covered under alleged fail to bring the case within the policy’s the policy. coverage, the insurer has no obligation to defend. Id.; see also Manufacturers & The policy covers “bodily injury” only if it Merchants Mut. Ins. Co. v. Harvey, 498 is caused by an “occurrence,” which it defines S.E.2d 222 (S.C. App. 1998) (citing cases). as “an accident, including continuous or re- peated exposure to substantially the same gen- Our inquiry therefore must be whether any eral harmful conditions.” The policy does not of the claims made in the complaint allege define “accident.” We therefore look to the facts that bring the action within the policy’s ordinary meaning of the term. coverage. If so, Colony owes Collect America a duty to defend and may be required to in- The South Carolina Supreme Court has in- demnify Collect America if an adverse decision terpreted the ordinary meaning of “accident” is returned on a covered claim. If not, Colony to be “an effect which the actor did not intend owes no such duty. to produce and cannot be charged with the de- sign of producing.” Goethe v. New York Life Ins. Co., 190 S.E. 451 (S.C. 1937), quoted in 3 We acknowledge one small distinction Manufacturers & Merchants, 498 S.E.2d at between the two cases. In Shell, payment already 225. Thus, only claims for bodily injuries had been made to the injured Louisiana resident. It caused by accidents are covered under Collect could be argued that Louisiana’s interest in this America’s policy. All of the Hankses’ claims case is therefore somewhat greater, because the based on intentional acts are therefore outside Louisiana plaintiff has not yet been compensated, and therefore a finding of coverage for Collect the coverage, and Colony owes no duty to America might affect the amount of compensation defend them. available to the Hanks. We do not believe, however, that Louisiana’s policy that plaintiffs be The Hankses also claim that the allegedly compensated for injury would be seriously illegal debt collection tactics employed by Mel- impaired by applying South Carolina law to ton resulted from Collect America’s failure construe this insurance contract.

properly to hire, train, and supervise. This the part of Collect America. claim also is excluded by an endorsement that excludes bodily injury arising from “[t]he neg- If Collect America faithfully supervised ligent hiring, supervision or training of any em- Melton and directed him to do the acts com- ployee of the insured.” plained of, not knowing that they were illegal, then Collect America may have negligently Collect America argues, however, that the violated debt collection laws or negligently in- complaint can be read as alleging negligence, flicted emotional distress, and this would be separate from and above any claims for covered by the policy. This possibility of cov- negligent supervision. Injuries caused by erage is enough to trigger Colony’s duty to negligence are “occurrences” and thus are defend this suit. covered by the policy. Further, even the defendants’ intentional Collect America claims that paragraph 24 actions may be held to be “not intentional” and of the complaint may be read as a claim for thus “occurrences” under South Carolina law. injury from negligence, apart from negligent Though we have noted that claims for supervision. That paragraph states, “Collect damages from intentional torts are not America and/or Sean Bannon Zenner covered, under South Carolina law the alleged negligently or willfully allowed [Melton] to “intentional” acts of Collect America and its engage in abusive and criminal methods of employee may fall short of the requirements debt collection.” Colony claims that this needed to make an act intentional for purposes paragraph can be interpreted only as a claim of an exception to coverage. for injuries arising from negligent supervision of an employee, and it vigorously denies that “The South Carolina Supreme Court has there are any negligence claims set forth in the held that, for an act to be an intentional act complaint. excluded by the intentional act exclusion of a policy, (1) the act which produces the loss We conclude that this paragraph can be must be intentional, and (2) the results of the read two waysSSas a claim of negligent act must be intended.” Manufacturers & supervision or as one for simple negligence. Merchants, 498 S.E.2d at 229 (citing Miller v. An insurer has a duty to defend if “the Fidelity-Phoenix Ins. Co., 231 S.E.2d 701 underlying complaint creates a possibility of (S.C. 1977)). Thus, if the Hanks do not prove coverage under an insurance policy.” Isle of that the acts complained of were done (1) in- Palms Pest Control Co. v. Monticello Ins. tentionally and (2) with intent to cause the Co., 459 S.E.2d 318, 319 (S.C. Ct. App. complained-of harm, they will not have proven 1995), aff’d, 468 S.E.2d 304 (S.C. 1996). If an intentional act of the type that is excepted paragraph 24 is viewed only as a claim for from the policy.4 Therefore, until it is proven negligent failure to supervise, then it is plainly excluded from coverage by the negligent supervision exception endorsement discussed 4 For example, the claim for infliction of emo- above. We agree with Collect America, tional distress will not be considered intentional for however, that this paragraph also may be purposes of the insurance exception until the interpreted as a claim of simple negligence on Hankses prove (1) that Melton purposefully (continued...)

that a defendant intended to cause the Therefore, we conclude that claims have complained-of harm, a duty to defend is pres- been alleged that are within the coverage of ent if the complained-of injury also could have the policy. Colony’s duty to defend is thus been the result of negligence.5 triggered. The judgment is REVERSED and REMANDED for further proceedings. 4 (...continued) threatened them and (2) that he intended to cause emotional distress rising to the level of a tort. 5 We note, without commenting on, the fact that this two-part intent requirement may give insurers perverse incentives when defending insureds against claims for intentional injuries. Typically an insurer’s and insured’s interests are alignedSSboth want to avoid a finding of liability. Under South Carolina law, however, the insurer can escape liability if the defendant is found to have intentionally injured the plaintiff. The insurance company, therefore, has an incentive to let intentional injury be proven. T his incentive is directly opposed to the insured’s incentive to show that the injury was not intentional, because once intent is found the insured is no longer covered, and higher damages generally result.

Nevertheless, the South Carolina Supreme Court has plainly stated that its two-part test for intentionality applies in insurance cases. The court first adopted this test for intentionality in Miller, in which the court held that where a minor purposefully set fire to a house by lighting papers 5 on fire in two separate rooms, he acted without a (...continued) conscious intent to cause major property damage, damage the plaintiff’s eye could not be found, and and thus he did not have the necessary intent to the intentional act exclusion thus did not apply. trigger the intentional act exclusion. The South Carolina Supreme Court reaffirmed Miller in Unlike the case sub judice, in which Collect Vermont Mut. Ins. Co. v. Singleton, 446 S.E.2d America is seeking inclusion under the definition of 417 (S.C. 1994), holding that the intentional act occurrences, both Miller and Vermont Mutual exclusion of a home owner’s policy did not apply involved insureds who sought to avoid exclusion to exclude coverage for damage to plaintiff’s eye under an exception for intentional acts. South resulting from a fight with the defendant. The Carolina courts do not seem to consider this dif- court acknowledged that the defendant purposefully ference important, however. See Manufacturers & had hit the plaintiff but held that because the record Merchants, 498 S.E.2d at 229 (using the Miller contained evidence that the defendant was two-part test for intentional acts to determine defending himself, the requisite subjective intent to whether an act was outside the definition of (continued...) “occurrence”).