Sarver v. Experian Information Solutions, Inc.

MEMORANDUM OPINION AND ORDER BUCKLO, District Judge. Plaintiff Lloyd Sarver alleges that defendant Experian Information Solutions, Inc. (“Experian”) violated the Fair Credit Reporting Act (“FCRA”), 15 U.S.C. § 1681 et seq., by reporting inaccurate information in his credit report. Experian moves for summary judgment, claiming it had no notice of Mr. Sarver’s dispute and that Mr. Sarver was in any case not injured by the information. I grant that motion. On August 2, 2002, Monogram Bank of Georgia denied Mr. Sarver credit, citing his credit report and specifically a bankruptcy that appeared therein. Mr. Sarver contacted Experian twice, on July 18 and August 26, 2002, obtaining a copy of his credit report each time. On both reports, accounts with Cross Country Bank were listed as having been discharged in bankruptcy. No other accounts had this designation on Mr. Sarver’s reports. On August 29, 2002, Mr. Sarver wrote Experian, stating that the bankruptcy information was inaccurate and asking that it be removed from his report. Mr. Sarver provided his full name and address, but no other identifying information. On September 11, 2002, Experian sent Mr. Sarver a letter requesting further information, including his Social Security number, before it could begin an investigation. On October 30, 2002, Mr. Sarver filed the present lawsuit against Experian, making claims under 15 U.S.C. §§ 1681i(a), 1681i(c), and 1681e(b). Summary judgment is appropriate where the record and affidavits, if any, show that there is no genuine issue of material fact and that the moving party is entitled to judgment as a matter of law. Lexington Ins. Co. v. Rugg & Knopp, 165 F.3d 1087, 1090 (7th Cir.1999); Fed.R.Civ.P. 56(c). I construe all facts in the light most favorable to the non-moving party and draw all reasonable and justifiable inferences in favor of that party. Anderson v. Liberty Lobby, Inc., 477 U.S. 242, 255, 106 S.Ct. 2505, 91 L.Ed.2d 202 (1986). In order to avoid summary judgment, Mr. Sarver must raise a question of material fact on each of four elements: “(1) that there was inaccurate information in his consumer credit report, (2) that the inaccuracy was due to Experian’s failure to follow reasonable procedures to assure accuracy, (3) that he suffered actual damages, and (4) that those damages were caused by the inaccuracy.” Lee v. Experian Info. Solutions, No. 02-C8424, 2003 WL 22287351 at *2 (N.D.Ill. Oct.2, 2003) (citing Philbin v. Trans Union Corp., 101 F.3d 957, 963 (3d Cir.1996)). Experian argues that Mr. Sarver cannot establish that Experian did not follow reasonable *877 procedures or that he suffered actual damages. FCRA requires that reporting-agencies use “reasonable procedures to assure maximum possible accuracy” of the information reported. 15 U.S.C. § 1681e(b). Reporting agencies must also investigate once a consumer has notified the agency of a potential error. 15 U.S.C. § lOSlifa). 1 The reporting agency may terminate an investigation if the consumer fails “to provide sufficient information to reinvestigate the disputed information.” 15 U.S.C. § 1681i(a)(3)(A). Experian argues that it was under no duty to conduct an investigation because Mr. Sarver did not sufficiently identify himself or his dispute. The reasonableness of a reporting agency’s procedures is normally a question for the jury. Crabill v. Trans Union, L.L.C., 259 F.3d 662, 664 (7th Cir.2001). However, the procedures may be reasonable as a matter of law “where the reasonableness of the procedures used ... is beyond question.” Lee, 2003 WL 22287351 at *3. Mr. Sarver’s August 29 letter was enough to notify Experian that he wished to dispute something about his credit report. Experian responded by sending Mr. Sarver a letter requesting more specific information about both him and his dispute, information necessary for Experian to ensure investigation of the correct information on the correct report. Mr. Sarver chose not to respond to this letter, instead filing this lawsuit. Mr. Sarver’s distaste for Experian’s process does not make that process unreasonable. The information requested before attempting to investigate the dispute was reasonable. Mr. Sarver is also unable to show any actual injury caused by the incorrect information appearing on his credit report. Assuming his August 29 letter served as notice, Experian could only potentially be liable for injury occurring after that date. No credit granting agency requested Mr. Sarver’s credit report between August 29, 2002 and at least February 20, 2003. 2 Mr. Sarver claims that he suffered emotional and mental distress as a result of the incorrect information. While emotional distress could potentially constitute actual damages, the distress must result from the publication of the inaccurate information to a third party. See, e.g., Field v. Trans Union LLC, No. 01-C6398, 2002 WL 849589 at *5 (N.D.Ill. May 3, 2002). Mr. Sarver presents no evidence that his credit report was published to any third party in the time period between his letter to Ex-perian and the filing of this lawsuit. Without an injury, Mr. Sarver cannot sustain his claims under FCRA. Mr. Sarver also alleges that Experian violated FCRA by failing to note the dispute of his inaccurate information. 15 U.S.C. § 1681i(c). Mr. Sarver makes no attempt to defend this claim on summary judgement, and so it fails. Oak Brook Hotel Co. v. Teachers Ins. and Annuity Ass’n, 846 F.Supp. 634 (N.D.Ill.1994). Finally, Mr. Sarver alleges that Experi-an has willfully violated FCRA and therefore he is entitled to both attorney’s fees *878 and punitive damages. 15 U.S.C. § 1681n. Mr. Sarver is unable to establish a violation of FCRA, as explained above, let alone a willful violation. This claim fails. Footnotes [1] This duty to investigate under § 1681 i(a) has been construed as a more stringent obligation than the duty under § 1681e(b). See, e.g., Lee, 2003 WL 22287351 at *3 n. 8 (citing Cushman v. Trans Union Corp., 115 F.3d 220, 225 (3d Cir.1997)). If Experian meets the requirements of § 1681i(a), it has also met the requirements of § 1681e(b). [2] Mr. Sarver requested and was sent another copy of his credit report from Experian on February 20, 2003. In the interim, Cross Country Bank had updated and corrected its entries with Experian.