McMahon v. Digital Equipment

USCA1 Opinion United States Court of Appeals For the First Circuit ____________________ No. 98-1459 CAROLYN E. McMAHON, Plaintiff, Appellant, v. DIGITAL EQUIPMENT CORPORATION, CORE, INC., and PLAN ADMINISTRATOR OF DIGITAL EQUIPMENT CORPORATION ACCIDENT AND SICKNESS PLAN, Defendants, Appellees. ____________________ APPEAL FROM THE UNITED STATES DISTRICT COURT FOR THE DISTRICT OF MASSACHUSETTS [Hon. Robert B. Collings, U.S. Magistrate Judge] ____________________ Before Boudin, Circuit Judge, Bownes, Senior Circuit Judge, and Lynch, Circuit Judge. ____________________ Marie Cheung-Truslow with whom Lecomte, Emanuelson, Motejunas & Doyle was on brief for appellant. David C. Casey with whom Laurie F. Rubin and Peckham, Lobel, Casey, Prince & Tye were on brief for appellees Digital Equipment Corporation and Plan Administrator of Digital Equipment Corporation Accident and Sickness Plan. Brian C. Duffey with whom Mark E. Cohen and McCormack & Epstein were on brief for appellee Core, Inc. ____________________ December 4, 1998 ____________________ LYNCH, Circuit Judge. Carolyn McMahon, a five-year employee of the Digital Equipment Corporation ("Digital"), accepted a new job with Digital in a town one hundred miles from her home. After McMahon's back condition worsened as a result of her new, more demanding commute, Digital declined to offer relocation benefits, but did place McMahon on short-term disability leave for several months. Once it determined that McMahon was no longer disabled under the terms of its disability policy, Digital required her to return to work, and then terminated her four days later as part of a general reduction in workforce. McMahon believed that Digital was obligated to relocate her, and further, that she was still disabled, and therefore both eligible for additional disability benefits and protected from layoff. She sued Digital, the Plan Administrator of Digital's shortterm and long-term disability plans, and CORE, Inc. ("CORE"), the manager of Digital's short-term disability program, alleging breach of contract, negligence, interference with an advantageous relationship, and unfair trade practices, as well as violations of the Employee Retirement Income Security Act of 1974 ("ERISA"), 29 U.S.C. 1001 et seq. After removal, the federal district court granted the defendants' motions for summary judgment, finding McMahon's state law claims preempted by ERISA and her federal claim for long-term disability benefits under ERISA barred for failure to exhaust administrative remedies. We address the following central question on appeal: Did McMahon's short-term disability benefits derive from an ERISA plan or merely a "payroll practice"? If McMahon's benefits stemmed from a "payroll practice" as that term is defined by Department of Labor regulations, then McMahon's core state law claims are not preempted by federal law. McMahon argues that Digital had several distinct short-term disability plans and that the particular plan that provided her benefits was a payroll practice because it was funded solely from Digital's general assets. After a careful review of the undisputed facts, we affirm. We find that McMahon's short-term disability benefits did derive from an ERISA plan rather than a payroll practice and that all but one of her state law claims are therefore preempted. The one non-preempted state law claim, which is based on Digital's alleged promise to relocate McMahon, fails on the merits. Finally, we find none of McMahon's federal claims under ERISA to be viable: she no longer pursues a claim for long-term disability benefits, her claim for short-term disability benefits fails on the merits, and her claim for wrongful discharge has been waived. I We review the district court's grant of summary judgment de novo, and view all facts in the light most favorable to McMahon, drawing all reasonable inferences in her favor. See Aponte Matosv. Toledo Davila, 135 F.3d 182, 186 (1st Cir. 1998). Given the variety of McMahon's arguments, it is necessary to describe the facts at some length. A. The Transfer to Marlboro Digital hired McMahon as a principal marketing specialist for its Tewksbury, Massachusetts office in April of 1985. In November of 1990, Digital offered McMahon a new position as a marketing consultant at its Marlboro, Massachusetts facility. McMahon was concerned that the one hundred mile one-way commute to Marlboro from her home in Nashua, New Hampshire might aggravate a preexisting back problem. When she mentioned this concern to the hiring manager, Thomas Dimieri, he brought up the possibility of relocation and showed McMahon Digital's written policy on relocation. This policy, contained in Section 5.05 of Digital's policy manual, stated that "Digital reimburses certain costs for regular employees when they are offered and accept a position which meets relocation criteria and when the employee's circumstances qualify under the relocation policy eligibility criteria." Section 5.05 listed the following four points under the heading "Eligibility": Requisition for Personnel For Relocation expenses to be paid the Requisition for Personnel must be approved and budgeted for Relocation by the appropriate management levels. Mileage Qualification In order to qualify for relocation benefits, . . . an employee[']s one way commute from current residence to new work location must increase by 35 miles . . . [or] an employee's one way commute . . . [must] exceed[] 60 miles . . . . Timing of Relocation Employees are expected to complete relocation activity within six months of their date of transfer. Authorization In order to start the relocation process a Relocation Authorization Form must be completed and signed by the appropriate level of management. Dimieri noted that McMahon would meet the mileage qualification if she accepted the position in Marlboro, and promised to help her apply for relocation benefits if her back condition made relocation necessary. Dimieri himself had no authority to determine whether McMahon would receive relocation benefits. However, McMahon interpreted their conversation to mean that relocation benefits were essentially "a given" under Section 5.05 if the mileage criteria were met. McMahon's written offer for the Marlboro job included an "Offer Information" sheet on which the "relocation" box was marked "no." If Digital had budgeted the position for payment of relocation costs, the "relocation" box would normally be checked "yes." McMahon accepted the offer despite the "no," apparently assuming that it referred only to whether benefits were to be granted initially and not to whether they would be available if she applied for them later. After commuting to Marlboro for several months and experiencing increasing back pain, McMahon applied for relocation in the spring of 1991. As promised, Dimieri helped her with the application, and in McMahon's estimation, "he did try his best." Benefits were nonetheless denied. Stephen Yachimski, McMahon's supervisor at the time, explained the denial in a March 1992 memorandum: [Y]our request was reviewed and denied due to the unavailability of relocation funds during Q4 FY91 and Q1/Q2 of FY92 in US Digital Services. The Policy does not allow one to automatically get a retroactive relocation based on eligibility alone. While you were eligible under the relocation criteria[,] . . . relocation expenses were not approved or budgeted in the original personnel requisition per US policy 5.05 . . . . Since the position was originally posted and accepted without relocation, we could only request relocation pending available funding. Although she was dissatisfied with this response, McMahon did not pursue her request further. Several months later, on June 1, 1992, she went on disability leave. B. Digital's Disability Plans In June of 1992, when McMahon went on leave, Digital had several different disability plans in effect. These plans were outlined for employees in a booklet entitled Your Benefits Book("Benefits Book") and also summarized in Section 4.09 of Digital's policy manual. The plans were divided into two general categories: short-term disability plans and a long-term disability plan. The long-term disability plan provided optional income protection insurance, which McMahon elected and paid for through monthly payroll deductions. Digital's short-term disability benefits program included three plans: (1) a "Sick Pay Plan," which paid full salary for twelve days; (2) an "Accident and Sickness Plan," which paid 80% of salary for a variable period depending on the wage class of the employee; and (3) a "Salary Continuation Plan," which paid full salary for a variable period depending on the wage class of the employee. Digital divided its employees into three wage classes: (i) Wage Class 2, for "nonexempt" employees (those who were paid for overtime hours); (ii) Wage Class 3, for other "nonexempt" employees; and (iii) Wage Class 4, for "exempt" employees (those who were not paid overtime hours). [A-315] According to the system outlined in the Benefits Book, Wage Class 2 employees were eligible for the Sick Pay Plan for twelve days and then the Accident and Sickness Plan for up to six months; Wage Class 3 employees were eligible for the Salary Continuation Plan up to three months, and then the Accident and Sickness Plan for up to three additional months; and Wage Class 4 employees were eligible for six months of coverage under the Salary Continuation Plan. [A-315] Section 4.09's description of these plans varied from that in the Benefits Book in four minor respects: (i) it labeled the "Sick Pay Plan" the "Casual Sick Plan;" (ii) it used the label "Short Term Disability Plan" only for the remaining two plans (the Accident and Sickness Plan and the Salary Continuation Plan); (iii) it used the general label "Short Term Disability Plan" for the plan that provided 80% of salary to Wage Class 2 employees (rather than labeling this the "Accident and Sickness Plan"); and (iv) it measured the relevant time periods in different units (ninety-six hours rather than twelve days and thirteen or twenty-six weeks rather than three or six months). [A-198-202] As a Wage Class 4 employee, McMahon was subject to the Salary Continuation Plan, and therefore eligible for up to six months of short-term disability leave with full salary. The Benefits Book informed employees that they were "guaranteed certain information about the administration of [their] employee benefit plans and certain rights with regard to these plans under the Employee Retirement Income Security Act (ERISA)." A later section explained that, pursuant to ERISA, the "Digital benefit plans [were] on file with the Department of Labor," and listed the "plan numbers" that Digital had assigned: [Digital Plan Name:] [Number:] Accident and Sickness/Salary Continuation Plans 502 Long-Term Disability Plan 505 Thus, for ERISA purposes, Digital considered two of the three short-term disability plans described in the Benefits Book (the Accident and Sickness Plan and the Salary Continuation Plan) to be components of a single short-term disability plan, labeled "Plan 502." Plans 502 and 505 were filed with the Department of Labor pursuant to ERISA 104(a)(1)(B), 29 U.S.C. 1024(a)(1)(B), in the form of a "Plan Instrument." Digital also filed 5500 Forms (Annual Reports) with the Internal Revenue Service for Plan 502 and Plan 505 pursuant to 104 and 4065 of ERISA, 29 U.S.C. 1024 and 1365. The 5500 Forms for Plan 502 show that Digital did not fund Plan 502 solely out of its general assets. During both the 1991 and 1992 plan years, the Plan was partially funded by an insurance contract with John Hancock Mutual Life Insurance. This insurance contract was limited, however, to New York employees. Plan 502 was also secured during both plan years by a $500,000 fidelity bond. C. CORE's Management of McMahon's Claim Digital hired CORE in 1991 to manage its short-term disability benefit program, and in particular, to help determine employees' eligibility for short-term disability benefits. An employee was eligible under the terms of Digital's short-term disability plans if he or she was "totally disabled," that is, "completely unable to perform any and every part of [his or her] job." CORE was required both to assess initial eligibility for benefits and to determine an appropriate duration for each leave. McMahon filed a short-term disability claim with CORE for a period beginning June 1, 1992. As permitted, she filed her claim by having her attending physician call CORE to request a disability leave. Based on her physician's statement, CORE approved the requested leave and assigned an initial return-to-work date of July 1, 1992. CORE stayed in close contact with the physicians who were treating McMahon and extended McMahon's leave several times. Eventually, however, CORE determined that McMahon was no longer eligible for disability benefits. On August 19, 1992, a CORE representative spoke with Dr. Melvin Law, who was then McMahon's treating physician. Dr. Law informed CORE that although McMahon was not able to sit for long periods of time without pain, he "would be willing to have her [return to work] with restriction[s]." He outlined those restrictions further in a letter, in which he stated that McMahon needed to avoid "excessive bending, lifting, twisting or prolonged sitting without breaks." He also proposed a restriction against driving, "[s]ince this involved prolonged sitting and road vibration . . . ." In a separate letter, Dr. Law explained: "We evaluated Ms. McMahon in our office. She has lumbar spine arthritis, which is aggravated by driving and vibration of her automobile. We think it would be helpful for this patient to have her job modified so it does not involve so much driving. If there is any wa[y] to relocate her or have her work closer to home, we think this would be beneficial." CORE communicated these proposed restrictions to a member of Digital's Disability Management Group, who agreed to accommodate all but one of the restrictions. Because McMahon's job did not require driving, Digital determined that there was no need to accommodate the proposed restriction against driving. On September 4, 1992, Susan Cucinelli, a member of Digital's Disability Management Group, telephoned McMahon and informed her that her disability leave had been terminated and that she needed to return to work. D. Return to Work and Aftermath In response to Cucinelli's call, McMahon returned to work on Tuesday, September 8, 1992, after fourteen weeks on disability leave. She worked only three hours before returning home with back pain. Over the next three days, McMahon worked a total of seven more hours. The following Monday, September 14, 1992, McMahon was called to a meeting with her supervisor and a representative from personnel. They told her that she had been terminated as part of a reorganization and reduction of the marketing division. Her last day at work was September 18, 1992, and her termination was effective as of November 20, 1992. Because Digital had a policy of not terminating employees who were on disability leave, McMahon complained that Digital had forced her to return to work before she was medically qualified in order to be able to terminate her and thereby minimize its obligation to provide disability benefits. She outlined her complaint to a personnel representative, who promised to look into the situation. On September 24, 1992, the personnel representative called McMahon and informed her that Digital would not rescind her termination. McMahon took this as a final decision. She did not follow Digital's procedure for appealing a denial of short-term disability benefits, nor did she request that she be allowed to apply for long-term benefits. Instead, McMahon filed suit. II McMahon attacks the grant of summary judgment on several fronts. Her primary argument is that her state law claims are not preempted by ERISA, both because Digital's Salary Continuation Plan (the short-term disability plan that had provided her benefits) was not an ERISA plan and, in any event, because her state law claims do not relate to the Salary Continuation Plan. In the alternative, if the Salary Continuation Plan was an ERISA plan, she argues that the district court failed to consider her ERISA claim for shortterm benefits under that plan. Finally, she contends that the district court also overlooked her ERISA claim for wrongful discharge. A. ERISA Preemption of State Law Claims Congress enacted ERISA in 1974 in order "to promote the interests of employees and their beneficiaries in employee benefit plans." Shaw v. Delta Air Lines, Inc., 463 U.S. 85, 90 (1983). In particular, ERISA was designed to safeguard employees from the abuse and mismanagement of funds that had been accumulated to finance employee benefits. See Fort Halifax Packing Co. v. Coyne, 482 U.S. 1, 15 (1987). The law was also intended to safeguard employers' interests by "eliminating the threat of conflicting or inconsistent State and local regulation of employee benefit plans." Shaw, 463 U.S. at 99 (quoting 120 Cong. Rec. 29197, 29933 (1974)) (internal quotation marks omitted). In support of this second goal, ERISA provided for the preemption of all state law causes of action "insofar as they may now or hereafter relate to any employee benefit plan." 29 U.S.C. 1144(a). ERISA preemption analysis thus involves two central questions: (1) whether the plan at issue is an "employee benefit plan" and (2) whether the cause of action "relates to" this employee benefit plan. See Rosario-Cordero v. Crowley Towing & Transp. Co., 46 F.3d 120, 124 (1st Cir. 1995). i. Payroll Practice or Employee Welfare Benefit Plan ERISA defines "employee benefit plans" to include both "employee pension benefit plans" and "employee welfare benefit plans." 29 U.S.C. 1002(3). It defines an "employee welfare benefit plan" further as: any plan, fund, or program which . . . is . . . established or maintained by an employer or by an employee organization, or by both, to the extent that such plan, fund, or program was established or is maintained for the purpose of providing for its participants or their beneficiaries, through the purchase of insurance or otherwise, (A) medical, surgical, or hospital care or benefits, or benefits in the event of sickness, accident, disability, [or] death . . . . 29 U.S.C. 1002(1). "The question of whether an ERISA plan exists is 'a question of fact, to be answered in light of all the surrounding facts and circumstances from the point of view of a reasonable person.'" Wickman v. Northwestern Nat'l Ins. Co., 908 F.2d 1077, 1082 (1st Cir. 1990) (citing Kanne v. Connecticut Gen. Life Ins. Co., 867 F.2d 489, 492 (9th Cir. 1988)). Digital's short-term disability plans clearly fell within this definition in 1002(1). However, not all plans that fall within the literal definition in 1002(1) are included within the scope of ERISA. Regulations promulgated by the Secretary of Labor provide that the term "employee welfare benefit plan" excludes certain enumerated "payroll practices," including "[p]ayment of an employee's normal compensation, out of the employer's general assets, on account of periods of time during which the employee is physically or mentally unable to perform his or her duties, or is otherwise absent for medical reasons (such as pregnancy, a physical examination or psychiatric treatment) . . . ." 29 C.F.R. 2510.31(b)(2). The payroll practice rule thus excludes from ERISA coverage "traditional sick leave [benefits] . . . paid out of an employer's general operating funds." Shea v. Wells Fargo Armored Serv. Co., 810 F.2d 372, 376 (2d Cir. 1987). The exclusion of payroll practices from the scope of "employee welfare benefit plans" follows from the policy underlying ERISA, because these types of employee benefits are not vulnerable to either of the evils that Congress intended to address within the ERISA framework. Where an employer pays occasional, temporary benefits from its general assets, there is no benefits fund to abuse or mismanage and no special risk of loss or nonpayment of benefits. See California Hosp. Ass'n v. Henning, 770 F.2d 856, 859 (9th Cir. 1985) (discussing policy behind exclusion of ordinary vacation plans from ERISA's reach). McMahon's argument against preemption of her state law claims relies on the distinction that Digital drew in its Benefits Book between the Salary Continuation Plan and the Accident and Sickness Plan, as well as on the difference between payroll practices and welfare benefit plans. She contends that the Salary Continuation Plan was a payroll practice, funded by general assets only, while the Accident and Sickness Plan was an ERISA plan, funded by the sources mentioned in the 5500 Forms for Plan 502. If this contention is correct, then McMahon's state law claims would not be preempted, since, to the extent that her state law claims relate to a particular Digital benefits plan, they relate to the Salary Continuation Plan (the source of her benefits as a Wage Class 4 employee). McMahon points to certain evidence in support of her argument. First, the original Plan Instrument for ERISA Plan 502 labels itself the "Accident and Sickness" plan. Second, the 1991 Restatement of Plan 502 repeats the same label. Third, the 5500 Forms also use the label "Accident and Sickness" for Plan 502 and refer to the benefits provided under the insurance contract with John Hancock as "Accident and Sickness" benefits. In isolation, these facts suggest that, of the short-term disability plans described in the Benefits Book, only the Accident and Sickness Plan was included within Plan 502 and only Accident and Sickness Plan benefits were funded by anything other than Digital's general assets. However, when read as a whole, the record does not support McMahon's depiction of Digital's short-term disability program. To the contrary, undisputed facts in the record demonstrate that Digital treated the Accident and Sickness Plan and the Salary Continuation Plan as two components of a single ERISA short-term benefits plan, and furthermore that benefits under both plans were partially funded by insurance and secured by a fidelity bond. A number of facts show that Digital intended Plan 502 to include the Salary Continuation Plan. The Benefits Book, which as the "summary plan description" for Plan 502 took precedence over any conflicting documents, see Santiago Rolon v. Chase Manhattan Bank, 912 F. Supp. 19, 22 (D.P.R. 1996) (citing Hansen v. Continental Ins. Co., 940 F.2d 971, 981-82 (5th Cir. 1991)), stated that Digital had assigned the number 502 to the "Accident and Sickness/Salary Continuation Plans." Further, although the 1991 Restatement of Plan 502 designates itself the "Accident and Sickness" plan (following, presumably, the designation on the original 1978 Plan Instrument), it also repeats the system of plans described in the Benefits Book and refers expressly to both Accident and Sickness and Salary Continuation benefits. Digital's expert confirmed this understanding when she testified that the label "Accident and Sickness" on the 1991 Restatement of Plan 502 merely meant "short-term disability plan." Having determined that Plan 502 included both the Accident and Sickness Plan and the Salary Continuation Plan, we must also conclude that both of these plans were tied to funding separate from Digital's general assets, since the 5500 Forms for Plan 502 listed the fidelity bond and the John Hancock insurance policy without limiting their coverage to Accident and Sickness Plan benefits. Thus, McMahon's payroll practice argument is wrong because her benefits derived from an employee welfare benefit plan (Plan 502) that was supported by assets outside of Digital's general operating funds. Such a plan cannot be a payroll practice under the express terms of 29 C.F.R. 2510.3-1(b)(2). Two clarifications are in order. First, it follows from the logic of the payroll practice exception that the question of funding must pertain to the plan as a whole, not to the source of funding for any particular employee. Thus, it is not relevant to our analysis that the John Hancock insurance policy for Plan 502 only extended to New York employees and did not actually cover McMahon's benefits as a Massachusetts employee. McMahon conceded this point at oral argument. Second, McMahon raises the issue (obliquely) in her briefs of whether under certain circumstances a plan with a de minimis amount of outside funding might still be considered a payroll practice. She suggests that the overall amount of outside funding for Plan 502 may have been too small to take the Plan outside the bounds of the payroll practice rule. Her suggestion is not frivolous, since employees eligible for a benefit plan that was almost entirely funded from an employer's general assets would not be exposed to a substantial risk of fund abuse or mismanagement. Imposing a threshold would also reduce the risk of "regulation shopping," whereby an employer could choose ERISA regulation over (conceivably stricter) state regulation merely by segregating a small benefits fund from its general assets. However, this suggestion need go no further here because there is another reason to reject the application of the payroll practice rule to Plan 502: Digital's treatment of the Plan as an ERISA plan. Digital held the Plan out to its employees as an ERISA plan and filed documents with the Department of Labor and the IRS acknowledging the Plan's status as an ERISA plan. As the district court pointed out, these facts alone provide a strong reason to find ERISA coverage. We do not hold that an employer's mere labeling of a plan determines whether a plan is an ERISA plan, since this also could lead to a form of "regulation shopping." But where, as here, an employer partially funds a plan from sources outside of its general assets, files documents with the Department of Labor and the IRS consistent with the plan's ERISA status, and informs employees that the plan is subject to ERISA regulation, we find that the plan is an ERISA plan and not a payroll practice. ii. "Related To" The remaining question under ERISA preemption analysis is whether McMahon's state law claims "relate to" Plan 502. "A law 'relates to' an employee benefit plan . . . if it has a connection with or reference to such a plan." Ingersoll-Rand Co. v. McClendon, 498 U.S. 133, 139 (1990) (quoting Shaw v. Delta Air Lines, Inc., 463 U.S. 85, 96-97 (1983)) (internal quotation marks omitted). Ingersoll-Rand identified two tests for determining whether a state cause of action "relates to" an ERISA plan. See 498 U.S. at 140-42. Only the first test is relevant here: a state law cause of action is expressly preempted by ERISA where a plaintiff, in order to prevail, must prove the existence of, or specific terms of, an ERISA plan. See id. at 140; see also Vartanian v. Monsanto Co., 14 F.3d 697, 700 (1st Cir. 1994)(interpreting Ingersoll-Randtest). McMahon's claims against CORE for negligence, breach of contract, and interference with an advantageous business relationship are all preempted under this test. Each of these claims relies on her assertion that she was still eligible after September 8, 1992 for short-term disability benefits under the terms of Plan 502. McMahon unsuccessfully attempts to avoid this result by characterizing her claims against CORE as malpractice claims. She relies on cases holding that malpractice claims against managed care providers are not preempted by ERISA. See, e.g., Pacificare of Oklahoma v. Burrage, 59 F.3d 151, 154-55 (10th Cir. 1995). But CORE was not a managed care provider; it was not responsible for providing McMahon with medical care, but rather for determining whether McMahon was eligible for short-term disability leave. Whether CORE performed this responsibility properly clearly "relates to" the terms of Plan 502. All but one of McMahon's claims against Digital are also clearly preempted. Her claims for breach of contract, negligent administration, unfair trade practices, and interference with an advantageous relationship all require her to prove the terms of an ERISA plan, because she could not prevail under any of these claims unless she could show that her inability to commute from Nashua to Marlboro rendered her "totally disabled" under Plan 502's definition of that term. The remaining state law claim is that Digital violated a contractual promise to relocate McMahon to Marlboro (or alternatively, made a promise to relocate her on which she reasonably relied). This claim is closely connected to her other, preempted state law claims, since Digital's failure to relocate her in the spring of 1991 eventually led to her need for disability leave. It is also related to her other claims in the sense that Digital's refusal to relocate her in August 1992 stemmed in part from its rejection of the idea that relocation could be an appropriate disability accommodation. Nonetheless, we find that her relocation claim does not "relate to" an ERISA plan under the Ingersoll-Rand test. To prevail on her relocation claim, McMahon must show that Digital agreed to pay for relocation, if she decided to request it. Because McMahon could make this showing without reference to any Digital disability benefit plan, her relocation claim escapes the reach of the ERISA preemption doctrine. B. The State Law Relocation Claim The district court recognized that the relocation claim might not be preempted and, as an alternative basis for its grant of summary judgment, found that McMahon's claim also failed on the merits, because she failed to show that she suffered any damages as a result of Digital's failure to relocate her. We find this ground doubtful, but affirm on a different ground, namely, that a reasonable factfinder could not conclude that Digital had promised to relocate McMahon. See Hodgens v. General Dynamics Corp., 144 F.3d 151, 173 (1st Cir. 1998) ("We will affirm a correct result reached by the court below on any independently sufficient ground made manifest by the record." (internal quotation marks and citation omitted)). McMahon's breach of contract claim is based on the language of Digital's written relocation policy (Section 5.05). Under Massachusetts law, an employer's written policies create an enforceable contract only under certain circumstances, see Jacksonv. Action for Boston Community Dev., Inc., 525 N.E.2d 411, 415 (Mass. 1988), and the factors that courts apply, see id. at 415-16, point away from contractual status here. But even assuming that McMahon could enforce the language of Section 5.05, that language does not support her argument. Section 5.05 lists two separate criteria for the award of relocation benefits: (1) an employee's position must be "approved and budgeted for Relocation by the appropriate management levels" and (2) the employee must meet certain mileage criteria. McMahon focuses on the second criterion while ignoring the first. Because McMahon's position in Marlboro was not budgeted for relocation benefits (as demonstrated by the box checked "no" on her Offer Information Sheet), she could not assume from the language in Section 5.05 that benefits would be "a given" once she applied for them. McMahon's alternative promissory estoppel claim suffers from a similar fatal weakness. Assuming dubitante that Dimieri misunderstood the written policy and thus promised McMahon that benefits were "a given," we find that it was unreasonable, as a matter of law, for McMahon to rely on this promise. Where a written statement conflicts with an oral statement, Massachusetts law assumes that a reasonable person will investigate further. See Coll v. PB Diagnostic Systems, Inc., 50 F.3d 1115, 1124 (1st Cir. 1995) (applying Massachusetts law). Recovery under a promissory estoppel theory is not possible where a plaintiff has simply chosen to believe the more appealing of two conflicting statements. See id. C. ERISA Claims The district court dismissed McMahon's claim for longterm disability benefits under 502 of ERISA, 29 U.S.C. 1132, because McMahon failed to exhaust her administrative remedies when she chose not to even apply for long-term disability benefits. SeeMcMahon, 998 F. Supp. at 69-70; see also Kross v. Western Elec. Co., 701 F.2d 1238, 1243-45 (7th Cir. 1983) (explaining the policy concerns that underlie the discretionary, court-adopted exhaustion rule for ERISA claims); Drinkwater v. Metropolitan Life Ins. Co., 846 F.2d 821, 825-26 (1st Cir. 1988) (applying the exhaustion rule). McMahon does not pursue this claim on appeal, but she does press an ERISA claim for short-term disability benefits, which she contends the district court failed to address. Digital argues that McMahon waived this claim by failing to clearly raise it before the district court. We decline to decide the waiver question here, because we find that even if this claim were not waived, it fails on the merits. Uncontested evidence in the record shows that McMahon was not "totally disabled" under Digital's definition of that term when she returned to work on September 8, 1992: she was not "completely unable to perform any and every part of [her] job." Her physician had cleared her to return to work, with some restrictions which Digital accommodated. The fact that McMahon had difficulty with the long commute, while unfortunate, did not make her eligible for benefits under Digital's short-term disability plan. Finally, McMahon pursues a third ERISA claim, that the Plan Administrator and Digital violated the wrongful discharge prohibition in 510 of ERISA, codified at 29 U.S.C. 1140. We reject this claim on waiver grounds, because it is clear that McMahon failed to raise a 1140 claim before the district court. See Grenier v. Cyanamid Plastics, Inc., 70 F.3d 667, 678 (1st Cir. 1995) (concluding that a claim arguably present in the complaint but not addressed in a memorandum opposing summary judgment has been waived). III The decision of the district court is affirmed. Costs are awarded to defendants.