Johnson v. PNC Mortgage

ORDER ON MOTION TO DISMISS SECOND AMENDED COMPLAINT [ECF No. 32] LAUREL BEELER, United States Magistrate Judge INTRODUCTION This case involves a residential mortgage loan. Plaintiffs Charlotte and Nelvin Johnson allege that, in handling their requests for a loan modification, the defendants violated California’s Homeowner Bill of Rights. The Johnsons sued PNC Mortgage and U.S. Bank in Napa County Superior Court. (Compl.-ECF No. 1 at 5-21.)1 PNC removed the case to this court based on diversity jurisdiction. (ECF No. 1 at 1.) (When it removed the case, PNC was the only defendant that had been served. (See ECF No. 1 at 2 (¶ 6)); 28 U.S.C. § 1446(b)(2)(A).) All parties have consented to the undersigned’s jurisdiction. (ECF Nos. 7,11.) The operative complaint is the Second Amended Complaint. (ECF No. 30.) The Johnsons there advance three claims: 1) negligence; 2) unfair business practices under California Civil Code §§ 2923.7 and 17200; and 4) statutory cancellation of instruments under California Civil Code § 3214. (ECF No. 30, passim.) This is the third time the defendants have moved to dismiss the Johnsons’ claims. The court granted the defendants’ previous motions to dismiss and (except for a statutory-damages claim under Cal. Civ.Code § 2924.19) gave the Johnsons leave to amend their complaint. (See ECF Nos. 14, 29.) On December 30, 2014, PNC and U.S. Bank moved to dismiss the Second Amended Complaint under Rule 12(b)(6) of the Federal Rules of Civil Procedure. (ECF No. 32.) The Johnsons filed a timely opposition (ECF No. 36), to which the defendants have not replied. The court finds this matter suitable for determination without oral argument. See Civ. L.R. 7-l(b). For the reasons discussed below, the court denies the defendants’ motion to dismiss the negligence and Unfair Competition Law claims, and grants their motion to dismiss the cancellation claim. Because it does not appear that the Johnsons can allege different facts that would make the cancellation claim viable under the applicable law, that claim is dismissed with prejudice. STATEMENT This discussion assumes familiarity with the court’s earlier order dismissing the Johnsons’ First Amended Complaint. (ECF No. 29.) That order set out at length the Johnsons’ factual allegations describing their mortgage, their efforts to obtain a loan modification from defendant PNC (who has represented itself as the servicer of the Johnsons’ loan), and their ultimately accepting a modification that they still find unaffordable. (Id. at 2-6.) Those allegations continue to give a good description of the circumstances underlying this case. It is the Johnsons’ legal claims, rather than the facts, that have undergone the more marked change in the Second Amended Complaint. Only two specific points need be made here. I. THE ASSIGNMENT AND NOTICE OF DEFAULT The first is to recall the facts surrounding two documents related to the John983 sons’ mortgage loan: the assignment under which PNC claims to be the Johnsons’ legitimate loan servicer; and a notice of default that PNC recorded against the Johnsons’ loan. These are the documents that the Johnsons challenge in their claim for statutory cancellation of instruments. (See ECF No. 30 at 9-18, ¶¶ 35-64.) In January 2013, invoking California’s Homeowner Bill of Rights (“HBOR”), the Johnsons sent PNC a demand for proof that PNC was the authorized servicer on their loan. (2nd Am. Compl.-ECF No. 30 at 12, ¶45.) PNC responded by sending the Johnsons various documents. (See id. at 13, ¶¶46, 48.) Among these was an “un-endorsed certified true and correct copy of the [mortgage] Note.” (Id. at 13, ¶ 46.) PNC also sent the Johnsons an “Assignment of Deed of Trust” that “recited and sought to transfer [the original mortgage lender] Commonwealth[’s] ... interest in [the Johnsons’] Deed of Trust to ‘Banc of America Funding Corporation Mortgage Pass-Th[r]ough Certificates, Series 2006-2 U.S. Bank National Association as Trustee, by PNC Bank, National Association as Servicer with delegated authority under the transaction documents.’ ” (Id. at 13, ¶ 48.) The assignment was executed by “PNC Bank, National Association, successor by merger to National City Mortgage, a division of National City Bank.” (Id. at 14, ¶ 49.) The Johnsons allege that their original lender, Commonwealth, never assigned its interest in the Note or Deed of Trust to anyone, including National City Bank of Indiana. (Id. at 12, 14, ¶¶44, 49-52.) Therefore, PNC lacked “apparent authority to assign the interest of ‘National City Bank of Indiana’ ” and failed to establish that any of the entities on the face of the assignment have an interest in the property. (Id. at 14, ¶¶ 49-53.) The assignment is therefore void. (Id. at 14, ¶ 52.) The Johnsons also allege that the assignment was “robosigned without reliance on competent or reliable evidence to substantiate the right to foreclose,” in violation of California Civil Code § 2924.17(b). (Id. at 17, ¶ 61.) Instead, the Johnsons allege, PNC “had the assignment created in order to create its own evidence, which was knowingly without basis in truth and that PNC did record the assignment illegally.” (Id.) The Johnsons further allege that PNC has recorded a notice of default against their property. (Id. at 12, ¶ 42.) II. THE SINGLE POINT OF CONTACT-MISCALCULATING THE JOHNSONS’ INCOME The Second Amended Complaint adds a discussion of a PNC employee, whom the Johnsons call “Josh,” who was assigned as a “single point of contact” to oversee their loan-modification application. (Id. at 4, 8-9, ¶¶ 15, 31-32.) The Johnsons allege that they called Josh to explain that, in working out a possible modification, PNC had miscalculated their income, overstating that income by 10%. (Id.) This error led to a monthly mortgage payment “several hundred dollars higher than what plaintiffs can afford.” (Id. at 8, ¶ 31.) According to the Johnsons, Josh “acknowledged” the error. (Id. at 4, ¶ 15.) He promised to look into the problem and call them back. (Id.) But he never did. (Id. at 4, 8, ¶¶ 15-16, 31.) The Johnsons allege that Josh, though nominally their single point of contact, “did not have the authority” to correct the mistake. (Id. at 8, ¶ 31.) The mistake was not corrected. (Id. at 4, 8, ¶¶ 15-16, 31.) This caused the Johnsons’ modified monthly payment to be “unaffordable” to them, and to run afoul of PNC’s own loan-modification guidelines. (See ECF No. 36 at 2, 6-7.) ANALYSIS A court may dismiss a complaint under Federal Rule of Civil Procedure 12(b)(6) — 984 — when it does not contain enough facts to state a claim to relief that is plausible on its face. See Bell Atlantic Corp. v. Twombly, 550 U.S. 544, 570, 127 S.Ct. 1955, 167 L.Ed.2d 929 (2007). “A claim has facial plausibility when the plaintiff pleads factual content that allows the court to draw the reasonable inference that the defendant is liable for the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 129 S.Ct. 1987, 1949, 173 L.Ed.2d 868 (2009). “The plausibility standard is not akin to a ‘probability requirement,’ but it asks for more than a sheer possibility that a defendant has acted unlawfully.” Id. (quoting Twombly, 550 U.S. at 557, 127 S.Ct. 1955). “While a complaint attacked by a Rule 12(b)(6) motion to dismiss does not need detañed factual allegations, a plaintiffs obligation to provide the ‘grounds’ of his ‘entitle[ment] to relief requires more than labels and conclusions, and a formulaic recitation of the elements of a cause of action will not do. Factual allegations must be enough to raise a right to relief above the speculative level.” Twombly, 550 U.S. at 555, 127 S.Ct. 1955 (internal citations and parentheticals omitted). In considering a motion to dismiss, a court must accept all the plaintiffs añega-tions as true and construe them in the light most favorable to the plaintiff. See id. at 550, 127 S.Ct. 1955; Erickson v. Pardus, 551 U.S. 89, 93-94, 127 S.Ct. 2197, 167 L.Ed.2d 1081 (2007); Vasquez v. Los Angeles County, 487 F.3d 1246, 1249 (9th Cir.2007). If the court dismisses the complaint, it should grant leave to amend even if no request to amend is made “unless it determines that the pleading could not possibly be cured by the allegation of other facts.” Lopez v. Smith, 203 F.3d 1122, 1127 (9th Cir.2000) (quoting Cook, Perkiss and Liehe, Inc. v. Northern California Collection Serv. Inc., 911 F.2d 242, 247 (9th Cir.1990)). When a party repeatedly fails to cure deficiencies, however, the court may order dismissal without leave to amend. See Ferdik v. Bonzelet, 963 F.2d 1258, 1261 (9th Cir.1992) (affirming dismissal with prejudice where district court had instructed pro se plaintiff regarding deficiencies in prior order dismissing claim with leave to amend). I. NEGLIGENCE A. PNC Had a Duty to Handle the Johnsons’ Modification Application With Reasonable Care PNC challenges the Johnsons’ negligence claim on two grounds. It first argues that, under California law, it had no duty to the Johnsons “in the servicing of the loan, including [the] loan modification.” (ECF No. 32 at 5-6.) It then argues that the increased monthly payments that the Johnsons tie to PNC’s overstating their income states no legally cognizable injury. (See id. at 6.) The court disagrees on both heads. The court’s previous order did not address the question of duty; it held that the Johnsons’ negligence claim failed for other reasons. (ECF No. 29 at 8-11.) PNC correctly writes that the relationship between lenders and borrowers does not traditionally create a duty that wül support a California negligence claim. (ECF No. 32 at 4-6.) Lenders generally do not owe borrowers a duty of care unless their involvement in a transaction goes beyond their “conventional role as a mere lender of money.” See, e.g., Nymark v. Heart Fed. Sav. & Loan Ass’n, 231 Cal.App.3d 1089, 1095-96, 283 Cal.Rptr. 53 (1991). Still, “Nymark does not support the sweeping conclusion that a lender never owes a duty of care to a borrower.” Alvarez v. BAC Home Loans Servicing, L.P., 228 Cal.App.4th 941, 945, 176 Cal.Rptr.3d 304 (2014). A duty may arise even where the lender remains within its “conventional — 985 — role” of merely loaning money. Id. Deciding whether a lender owes a duty in a given ease requires a court to “balanc[e]” the “non-exhaustive” factors set forth in Biakanja v. Irving, 49 Cal.2d 647, 650, 320 P.2d 16 (1958). E.g., Alvarez, 228 Cal.App.4th at 945-46 and n. 5, 176 Cal.Rptr.3d 304. The ground shifted with the passing of HBOR. It is true, as PNC points out (ECF No. 32 at 5-6), that lenders have no obligation to offer “loss mitigation” options such as loan modifications; if they do offer them, moreover, they are not bound to offer their borrowers any “particular” loss-mitigation “result.” See Cal. Civ.Code § 2923.4(a). That same § 2923.4(a), though, compels lenders who offer loss-mitigation options to “ensure” that borrowers “have a meaningful opportunity to obtain” such mitigation. Id. That is a core “purpose” of HBOR, id. and, in large part, what its specific requirements seek to guarantee. The California Court of Appeals has thus held that, particularly in fight of HBOR, once a mortgagee undertakes to consider a loan-modification request, it owes the borrower a duty to use reasonable care in handling that request. Alvarez, 228 Cal.App.4th at 945-52, 176 Cal.Rptr.3d 304. The Alvarez court considered existing California law, and the requirements of and policies behind HBOR, and it held that, once a lender agrees to consider a loan modification, “the Biakanja factors clearly weigh in favor of a duty.” Id. at 948, 176 Cal.Rptr.3d 304. The court thus reversed the “no duty” dismissal of a negligence claim. Id. at 945-52, 176 Cal.Rptr.3d 304. Alvarez shares salient features with this case. There, too, the plaintiffs complained that the lender had negligently mishandled their modification request by relying on “incorrect information” — specifically, as the Johnsons allege here, by miscalculating their income. Id. at 945, 176 Cal.Rptr.3d 304. Like the Johnsons, the Alvarez court pointed to the lender’s obligation under HBOR to appoint a “single point of contact” to oversee and effectively manage a borrower’s loan-modification request. Id. at 950, 176 Cal.Rptr.3d 304. The obligation to discharge those SPOC responsibilities and, more specifically, to avoid errors or correct those that arise, the court held, “fall well within the duty to use reasonable care in the processing of a loan modification.” See id. at 951, 176 Cal.Rptr.3d 304. Alvarez followed this district’s pre-HBOR decision in Garcia v. Ocwen Loan Servicing, LLC, 2010 WL 1881098 (N.D.Cal. May 10, 2010). Alvarez, 228 Cal.App.4th at 948-49, 176 Cal.Rptr.3d 304. That case too “found that the Biak-anja factors weigh in favor of imposing a duty of care on a lender that undertakes to review a loan for potential modification.” See id. at 948, 176 Cal.Rptr.3d 304 (discussing Garcia). A mounting number of federal cases have followed Alvarez and Garcia to hold that, in fight of HBOR, lenders have a duty to exercise reasonable care in handling loan modifications. Shapiro v. Sage Point Lender Servs., 2014 WL 5419721 (C.D.Cal. Oct. 24, 2014) (denying motion to dismiss negligence claim); Segura v. Wells Fargo Bk., N.A., 2014 WL 4798890 (C.D.Cal. Sept. 26, 2014) (same); Penermon v. Wells Fargo Bk., N.A., 2014 WL 2754596, 47 F.Supp.3d 982, (N.D.Cal. June 11, 2014) (same). The undersigned too has previously reached the same conclusion. Rowland v. JPMorgan Chase Bk, N.A., 2014 WL 992005 (N.D.Cal. Mar. 12, 2014); Rijhwani v. Wells Fargo Home Mtge., Inc., 2014 WL 890016 (N.D.Cal. Mar. 3, 2014). The court continues to agree with the reasoning in these cases. Once PNC offered the Johnsons an opportunity to mod — 986 — ify their loan, it owed them a duty to handle their application with ordinary care. The Johnsons have sufficiently alleged facts that support a duty in negligence. B. Increased Monthly Payments Constitute Sufficient Injury The Johnsons locate their injury— under both their negligence and their UCL claims — in the increased monthly payments that, they allege, followed from PNC’s overstating their income. (2nd Am. Compl.-ECF No. 30 at 4-5, 8, ¶¶ 13-16, 18-21, 31-33.) They allege that they brought the error to the attention of one of the PNC employees who was designated as their SPOC, that this person acknowledged the mistake, and that he did not fix it. (Id. at 4, 8-9, ¶¶ 15-16, 31-33.) This mistake caused the modification that they were ultimately offered to carry a monthly payment “several hundred dollars higher than what plaintiffs can afford and qualified for.” (Id. at 8, ¶ 31.) The Johnsons allege that this made their monthly payments “unaffordable”; they also claim that this caused the modification to run afoul of PNC’s own modification guidelines. (See id. at 3-4, ¶¶ 12-16.) PNC argues that this does not constitute actionable injury “because Plaintiffs are indisputably obligated to pay the loan.” (ECF No. 32 at 6.) This seems to miss the point of the Johnsons’ allegations. The plaintiffs’ claim is that their modified monthly payments are higher than they would have been absent the mistake, and are unaffordable, and that this flowed directly from PNC’s acknowledged but uncorrected mistake in calculating their income. Courts addressing similar HBOR-related claims brought under California’s Unfair Competition Law have found, without difficulty, that injuries of this sort are actionable. E.g., Segura, 2014 WL 4798890 at *9. (The court discusses these decisions, below, in the context of the Johnsons’ UCL claim.) There is no difference between the negligence and UCL theories that prevents the increased monthly payments from constituting actionable harm under both. The court will not dismiss the Johnsons’ negligence claim on this basis. The court offers one qualification. The court previously dismissed the Johnsons’ claims, insofar as they alleged that PNC had “lost” their appeal. (See ECF No. 29 at 10-11, 13.) The court found this allegation plagued by uncertain causation and insufficiently concrete injury. (Id.) The Johnsons’ new complaint again discusses the lost appeal (ECF No. 30 at 8, ¶ 30), but they do not defend it in their opposition to PNC’s motion to dismiss. The court continues to believe that the “lost appeal” claim does not state a viable claim, for the reasons previously given. What the court now finds viable, under both the negligence and Unfair Competition Law theories, is the charge that PNC miscalculated the Johnsons’ income and thereby increased their modified monthly mortgage payments. II. UNFAIR COMPETITION LAW-SINGLE POINT OF CONTACT The Johnsons’ second claim charges that PNC failed to appoint a “single point of contact” as HBOR requires. (ECF No. 30 at 6, ¶¶ 24-25.) This alleged failure then provides the ground for the Johnsons’ claim under California’s Unfair Competition Law (“UCL”), Cal. Bus. & Prof.Code § 17200. (Id. at 9, ¶ 34.) The Johnsons seek only an injunction under this claim. (Id.) Section 2923.7 of HBOR provides that, when a borrower requests a foreclosure-prevention alternative, such as a loan modification, the servicer must promptly designate a “single point of contact” (“SPOC”) to communicate directly with the borrow — 987 — er. Cal. Civ.Code § 2923.7(a). The SPOC can be an individual or a team, but must (among other things) possess sufficient knowledge about foreclosure alternatives, and have access to individuals who have the ability and authority to stop foreclosure proceedings. See id. §§ 2923.7(b)-(d). Moreover, “[t]he mortgage servicer shall ensure that each member of the [SPOC] team is knowledgeable about the borrower’s situation and current status in the alternatives to foreclosure process.” Id. § 2923.7(e).1 The Johnsons allege that, while PNC appointed various people as their SPOC, in practice, no one was responsible for discharging — and no one actually discharged — the numerous duties that HBOR requires a SPOC to fulfill.(See 2nd Am. CompL-ECF No. 30 at 6-7, ¶¶ 24-29.) Ultimately, the Johnsons complain, PNC shunted them to a “hotline”; the bank did not assign them a “true single point of contact.” (Id. at 7, ¶ 28.) Most saliently, the Johnsons describe an interaction with “Josh,” who at some point was their designated SPOC. (Id. at 4, 8-9, ¶¶ 15, 31-32.) The Johnsons allege that they called Josh to explain that PNC had miscalculated their income, overstating that income by 10%. (Id.) This error led to a monthly mortgage payment “several hundred dollars higher than what plaintiffs can afford.” (Id. at 8, ¶ 31.) According to the Johnsons, Josh “acknowledged” the error. (Id. at 4, ¶ 15.) He promised to look into the problem and call them back. (Id.) But he never did. (Id. at 4, 8, ¶¶ 15-16, 31.) The Johnsons allege that Josh “did not have the authority” to correct the mistake. (Id. at 8, ¶ 31.) The mistake was never corrected. (Id. at 4, 8, ¶¶ 15-16, 31.) This caused the Johnsons’ modified monthly payment to be “unaffordable” to them, and to run afoul of PNC’s own loan-modification guidelines. (See ECF No. 36 at 2, 6-7.) PNC’s first challenge to the Johnsons’ UCL claim is that the Johnsons’ own allegations show that PNC did indeed assign certain individuals, even “an entire team of individuals,” as the requisite SPOC. (ECF No. 32 at 7.) In other words, the fact that the Johnsons can complain about the failings of their SPOC at all shows that PNC assigned personnel to that role. Hence there is no viable SPOC-based UCL claim. (See id.) The court disagrees. As the Johnsons write, PNC argues “that [it] complied [with the SPOC statutes] simply because there were agents who identified themselves as” SPOCs. (ECF No. 36 at 6.) PNC misses both the implicit spirit and the express demands of the SPOC laws. It is not enough that the Johnsons “were assigned” PNC personnel as SPOCs. (See ECF No. 32 at 7.) The point of the John-sons’ allegations is that those people — even if labeled “SPOCs” and nominally given the “responsibility” to “coordinate” and — 988 — “track the status of’ the Johnsons’ application (see id. at 7-8) — did not in fact carryout the substantive obligations that HBOR demands of SPOCs. To this extent, PNC’s argument is superficial and merit-less. As with the negligence claim, PNC also denies that the “higher” monthly mortgage payments, which the Johnsons allege followed from PNC’s overstating their income, do “not show economic injury” that will support a viable UCL claim. (Id. at 8.) PNC couches this lack of injury as a failure of standing under the UCL. (Id.) “Because the UCL is so broad,” PNC rightly says, California Proposition 64 imposed limitations on a private individual’s standing to sue under the law. See Jenkins v. JP Morgan Chase Bank, N.A., 216 Cal.App.4th 497, 521-522, 156 Cal.Rptr.3d 912 (2013). Specifically, to have standing, the individual plaintiff must show both (1) economic injury and (2) that the economic injury was caused by the defendant’s wrongful conduct. Id. at 522-23, 156 Cal.Rptr.3d 912. (ECF No. 32 at 8.) That is true as far as it goes. Nonetheless, the law is not quite as PNC portrays it, and does not lead to the “no injury” conclusion that PNC suggests. Proposition 64 was not meant to effect a draconian reinvention of the accepted rules of standing, causation, and injury. It does not lay a chokehold on normally viable claims. Proposition 64’s purpose and effect were both understandable and more limited. The Supreme Court of California has explained: The intent of this change [i.e., Proposition 64] was to confine standing to those actually injured by a defendant’s business practices and to curtail the prior practice of filing suits on behalf of clients who have not used the defendant’s product or service, viewed the defendant’s advertising, or had any other business dealing with the defendant. ... Kwikset v. Superior Court, 51 Cal.4th 310, 321, 120 Cal.Rptr.3d 741, 246 P.3d 877 (2011) (quoted in Shapiro, 2014 WL 5419721 at *8). That change aimed only “to remove [UCL] standing for private litigants acting for the interest of the general public.” Shapiro, 2014 WL 5419721 at *8 (citing Segura, 2014 WL 4798890 at *8). Even after Proposition 64, under current UCL standing requirements, where a plaintiff sues for harm allegedly committed by a defendant with whom the plaintiff has dealt, there remain “innumerable ways in which economic injury from unfair competition may be shown.” Kwikset, 51 Cal.4th at 323, 120 Cal.Rptr.3d 741, 246 P.3d 877. Courts have thus held that the sorts of wrongs that the Johnsons allege constitute “economic injury” sufficient to yield a viable UCL claim. The court in Segura, for example, held that a plaintiff had “plainly” suffered economic injury, and thus had an actionable UCL claim, from a lost opportunity to obtain “lower monthly mortgage payments” through a loan modification. Segura, 2014 WL 4798890 at *9. It is a short step from Segura to conclude that the Johnsons’ alleged “higher monthly payments” also state sufficient injury under the UCL. Segura further held that a UCL injury — sufficient to withstand a Rule 12(b)(6) challenge — lay in the plaintiffs’ claim that their SPOC had been powerless to stop a foreclosure, even though the plaintiffs had met the requirements for halting it. Id. at *6. The Johnsons’ claim that one of their assigned SPOCs acknowledged, but could not correct, PNC’s error in calculating their income likewise constitutes sufficient injury to state a claim. The Segura court even held 'that “miscalculating Plaintiffs’ . eligibility for loan[-]modification programs” would alone suffice to state a UCL claim. Id. at *9. “No more is needed to state a claim,” that — 989 — court wrote. Id. (citing Twombly, 550 U.S. at 557, 127 S.Ct. 1955). The Johnsons’ central clam of injury at this stage is, again, that PNC miscalculated their income in devising their loan modification. Finally in this vein, the Shapiro court agreed that, at least in some situations, a notice of default “may” constitute adequate “economic injury” under the UCL. Shapiro, 2014 WL 5419721 at *8 (quoting Woodring v. Ocwen Loan Servicing, LLC, 2014 WL 3558716, *9 (C.D.Cal. July 18, 2014) (“This Court agrees with the courts in this Circuit that have on multiple occasions found that the initiation of foreclosure proceedings may suffice to establish an injury under the UCL.”)). PNC has written that a notice of default constitutes “a step in the foreclosure process.” (ECF No. 32 at 9.) The Johnsons have stated a viable claim under the UCL. This claim is subject to the same qualification as the negligence claim. The UCL claim cannot be based on the “lost appeal”; insofar as it is viable, it derives from the alleged miscalculation of the Johnsons’ income. III. CANCELLATION OF INSTRUMENTS The Johnsons’ final claim is for statutory cancellation of the assignment and notice of default under California Civil Code section 3412. (2nd Am. Compl.-ECF No. 30 at 9-18, ¶¶ 35-64.) That statute provides: “A written instrument, in respect to which there is reasonable apprehension that if left outstanding it may cause serious injury to a person against whom it is void or voidable, may, upon his application, be so adjudged, and ordered to be delivered up or canceled.” Cal. Civ. Code § 3412. The court previously dismissed this claim with leave to amend. (ECF No. 29 at 17-18.) The Johnsons offer a better-focused argument on cancellation than they did the last time around. They write: “The notice of default causes plaintiffs injury because it is a public record and continues to ruin their credit.” (ECF No. 36 at 8.) They also complain that the allegedly bogus assignment wrongly empowered PNC to record that default. (See ECF No. 30 at 10, 17, ¶¶ 38, 62.) There is “serious injury,” in the Johnsons’ view, in an unauthorized as-signee casting shadows on a fee owner’s title. (See, e.g., ECF No. 30 at 17, ¶ 62.) That argument is understandable. But it continues to fail for the reasons set out in the court’s earlier order, and expressed in Nan Hui Chen v. Deutsche Bk. Nat'l Trust Co., 2014 WL 2738071 (N.D.Cal. June 9, 2014). First, nothing about the assignment or notice of default — or, more precisely, nothing about the alleged infirmities in those documents — has altered the Johnsons’ payment obligations under their note or the substantive foreclosure rights that may be asserted against them after a default. This is undisputed. Second, the Johnsons do not deny that they defaulted on their loan. It is not really the assignment, then, or its challenged provenance, that has stained their credit report. It is the fact that they defaulted. The plaintiff in Nan Hui Chen, too, sought to cancel (among other things) an allegedly false assignment and notices of default. Nan Hui Chen, 2014 WL 2738071 at *5. The court dismissed the cancellation claim for several reasons. Two are pertinent here. First, the court wrote: “[E]ven accepting the allegation that the assignment of the deed of trust was improperly executed,” it- has caused the plaintiff no “serious injury” within the meaning of § 3412 “because her obligations. under the note remained unchanged.” Id. at *7 (citing Simmons v. Aurora Bk., FSB, 2013 WL 5508136 (N.D.Cal. Sept. 30, 2013) and Fontenot v. — 990 — Wells Fargo Bk., N.A., 198 Cal.App.4th 256, 272, 129 Cal.Rptr.3d 467 (2011)). Second, the Nan Hui Chen plaintiffs lacked standing to challenge the putatively fraudulent assignments between third parties. Nan Hui Chen, 2014 WL 2738071 at *7-*8. On this point, Nan Hui Chen applied the “majority rule” in mortgage-securitization cases. Id. “The ‘majority rule’ concerning a plaintiffs standing to bring such claims was articulated ... in Jenkins v. JP Morgan Chase Bk., N.A., 216 Cal.App.4th 497, 515, 156 Cal.Rptr.3d 912 (2013), which ‘rejected a plaintiffs attempt to rely on alleged deficiencies in the securitization process to challenge subsequent assignments of the promissory note.’ ” Nan Hui Chen, 2014 WL 2738071 at *7 (quoting in part Apostol v. CitiMortgage, Inc., 2013 WL 6328256, *6-*7 (N.D.Cal. Nov. 21, 2013)). “The Jenkins Court noted that because the assignment merely substituted one creditor for another, it did not affect a plaintiffs obligations under the note. [Jenkins ] therefore held that “a[]s an unrelated third party to the alleged securitization, and any other subsequent transfers of the beneficial interest under the promissory note, Jenkins lacks standing to enforce any agreements ... relating to such transactions.” Nan Hui Chen, 2014 WL 2738071 at *7 (quoting in part Jenkins, 216 Cal.App.4th at 515, 156 Cal.Rptr.3d 912) (emphasis added). “Even assuming that the subsequent transfers of the [plaintiffs] note were invalid,” Nan Hui Chen continued, the plaintiff is not the victim of such invalid transfers because her obligations under the note remained unchanged. Instead, the true victim may be an entity or individual who believes it has a present beneficial interest in the promissory note and may suffer the unauthorized loss of their interest in the note. Nan Hui Chen, 2014 WL 2738071 at *7 (quoting Jenkins, 216 Cal.App.4th at 515, 156 Cal.Rptr.3d 912). According to Nan Hui Chen, courts in this district have unfailingly and “expressly declined” to adopt a different rule that would allow plaintiffs standing in such cases.- See Nan Hui Chen, 2014 WL 2738071 at *8 (collecting cases). The parties’ submissions do not address the point; but, from the Johnsons’ complaint, it seems that the challenged assignment in this case was also made as part of a securitization involving the John-sons’ mortgage. (See ECF No. 30 at 13, ¶¶ 48-49.) It is more than incidental that the cases that Nan Hui Chen cites in this regard were all decided after the January 1, 2013 effective date of HBOR. See Nan Hui Chen, 2014 WL 2738071 at *8. This rule from mortgage-securitization cases dovetails with, and for present purposes may be restated as, the cancellation statute’s requirement that the challenged instrument be void or voidable against the party seeking to cancel it. See Cal. Civ. Code § 3412. The Johnsons, in other words, do not allege a plausible case that the assignment is “void or voidable” against them. The basic logic beneath Nan Hui Chen applies: The Johnsons do not state a viable claim for the cancellation of an assignment between third parties. Nor, consequently, can they cancel the notice of default — -whose claimed infirmity derives from that of the assignment. Because the Johnsons’ cancellation claim seems essentially at odds with the case law, and because the Johnsons have now had three opportunities to state a viable cancellation claim, it appears that no merely factual adjustments to that claim will save it. The cancellation claim is therefore dismissed with prejudice. See Lopez, 203 F.3d at 1127; Ferdik, 963 F.2d at 1261. — 991 — CONCLUSION The court grants in part and denies in part (ECF No. 32) the defendant’s motion to dismiss the Second Amended Complaint. The court denies the motion as to the plaintiffs’ claims for negligence and under the California Unfair Business Practices Act. The court grants the motion as to the claim for statutory cancellation. The latter claim is dismissed with prejudice. This disposes of ECF No. 32. IT IS SO ORDERED. Footnotes [1] Record citations are to documents in the Electronic Case File ("ECF”); pinpoint citations are to the ECF-generated page numbers at the top of the documents. [1] The SPOC is responsible for all the following: (1) Communicating the process by which a borrower may apply for an available foreclosure prevention alternative and the deadline for any required submissions to be considered for these options. (2) Coordinating receipt of all documents associated with available foreclosure prevention alternatives and notifying the borrower of any missing documents necessary to complete the application. (3) Having access to current information and personnel sufficient to timely, accurately, and adequately inform the borrower of the current status of the foreclosure prevention alternative. (4) Ensuring that a borrower is considered for all foreclosure prevention alternatives offered by, or through, the mortgage servicer, if any. (5) Having access to individuals with the ability and authority to stop foreclosure proceedings when necessary. Cal Civ.Code § 2923.7(b).