Robertson v. Standard Insurance

OPINION & ORDER HERNÁNDEZ, District Judge: Plaintiff, Sherry F. Robertson, seeks legal and equitable ' damages from Defendant, Standard Insurance Company, under the Employee Retirement Income Security Act of 1974 (ERISA), 29 U.S.C. § 1001 et seq. Plaintiff received long-term- disability (LTD) insurance benefits and a waiver-of-premium of a life insurance policy benefit from Defendant from ‘September 4, 2012 through October 18, 2013. The question presented is whether Plaintiff was entitled to continued benefits from October 18, 2013” until such time as Plaintiff is no longer disabled or reaches the maximum benefit period. Defendant contends that Plaintiff’s benefits were properly terminated on October 18, 2013 because, as of that date, Plaintiffs condition was no longer severe enough to meet the definition of disability under the LTD insurance policy. Before the Court is Plaintiffs Motion for Judgment on the Record or, alternatively, Motion for Summary Judgment. Plaintiff — 1194 — seeks retroactive reinstatement of her LTD benefits and waiver-of-premium benefit. The Court finds that Defendant’s termination of Plaintiffs benefits was an abuse of discretion. Therefore, the Court grants Plaintiffs motion. BACKGROUND Plaintiff obtained long-term disability (LTD) insurance and life insurance as a benefit of her employment as a cytogenetic technologist at Wake Forest University Health Sciences (Wake 2 — OPINION & ORDER Forest) in Winston-Salem, North Carolina. AR 00270-77.1 Plaintiffs LTD insurance and life insurance policies are, and were, underwritten, issued, and administered by Defendant. Id. I. Plaintiffs Insurance Policy Terms Plaintiffs LTD insurance policy provides that Plaintiff is entitled to receive a monthly disability income benefit equal to 60% of her pre-disability earnings for the first 24 months during which LTD benefits are payable. AR 00013, 00018. During this period, the “Own Occupation period,” Plaintiff must establish that she is “unable to perform with reasonable continuity the Material Duties of [her] own Occupation,” and that she suffers “a loss of at least 20% in [her] Indexed Predisability Earnings when working in [her] Own Occupation.” AR 00018. Defendant “may require proof of physical impairment that results from anatomical or physiological abnormalities which are demonstrable by medically acceptable clinical and laboratory diagnostic techniques.” AR 00031. Plaintiffs life insurance policy provides for continuation of coverage without payment of premiums under a waiver-of-premium benefit if Plaintiff is “Totally Disabled,” defined as the inability “to perform with reasonable continuity the material duties of any gainful occupation for which [she is] reasonably fitted by education, training, and experience.” AR 00380. Plaintiff is entitled to receive continuation of coverage for the duration of her disability and until she attains age 65, without the obligation of remitting premiums. AR 00381. II. Plaintiffs LTD Benefits Claim Plaintiff stopped working on March 7, 2012 due to back and neck pain that had developed over time. AR 00277. Plaintiff had undergone multiple treatments such as medication, injections, physical therapy, massage therapy, and breast reduction surgery — all had minimal or no benefit. On March 9, 2012, Plaintiff underwent bia-cuplasty, a medical procedure that applies heat to the annulus of disks that separate the vertebra. AR 00280. The procedure was unsuccessful in alleviating her pain symptoms, which include a constant pain that travels into her knees and ankles, making it painful to sit or stand. AR 00280, 555-57, 565. On March 19, 2012, Plaintiff submitted a claim to Defendant for payment of disability benefits. AR 00270. On August 15, 2012, Defendant approved Plaintiffs claim for long-term disability benefits under the LTD plan, with payment beginning September 4, 2012.2 AR 00013, 00035, 00133. On August 24, 2012, Defendant approved Plaintiff for continuation of life insurance coverage under the life insurance plan’s waiver-of-premium provision. AR 00120-22. In addition, Defendant sent Plaintiff a letter on August 15, 2012, informing her — 1195 — that she was required to pursue any deductible income for which she might be eligible, including Social Security disability benefits. AR 00132. Defendant’s letter informed Plaintiff of the following: Let us know if you are receiving or expect to receive other income in the future. If you have applied for other benefits, you must keep us up to date. You are required to provide us with copies or any award or denial notices, and notify us of the amount of deductible income when it is approved. Id, Defendant referred Plaintiffs file to Allsup Inc. to pursue her Social Security claims. Id. III. Plaintiff’s Subsequent Medical Treatment On October 12, 2012, Plaintiff underwent lumbar fusion surgery performed by Dr. Charles Branch. AR 00539-40. Chart notes from follow-up examinations indicate that Plaintiff continued to have back pain after the surgery. At Plaintiffs follow-up examination on November 13, 2012, Plaintiff reported “persistent back pain” although her leg pain had subsided. AR 00534. She denied any numbness or weakness. Id. On November 15, 2012, Defendant requested that Plaintiff have Dr. Branch complete a “Physician’s Report-Musculo-skeletal” to provide an update on Plaintiffs functional abilities.3 AR 00113. Dr. Branch filled out the report on January 9, 2013. AR 00742. In response to a question about Plaintiffs- anticipated return -to work, Dr. Branch wrote: “do not forsee return date in near, future.” AR 00740. He described Plaintiffs symptoms as “persistent back pain” and stated that there were no assistive devices, worksite modifications, or suggestions to facilitate a re-, turn to work. Id. Dr. Branch declined to fill out the report’s functional capacity evaluation (FCE) and, instead, wrote-that Plaintiff needed a “forrnal functional capacity exam.” AR 00741 (emphasis. in original). Dr. Branch’s Nurse Practitioner Karen Repass, referred Plaintiff for an FCE at Wake Forest. AR 00492. On January 16, 2013, Plaintiff had “persistent para spinous pain to the right of the incision since surgery” which was “persistent -with noted spasm,” AR 00532. Her pain was “greater with activity” and NP Repass noted that Plaintiff' had to be sedentary. Id. On January 28, 2013, NP Repass provided a letter on Plaintiffs behalf, ín which she stated: [Plaintiff] had a Posterior Lumbar In-terbody Fusion at L3-L5 adjacent to a fusion at L5-S1 oh 10-12-12. She is having back pain that is consistent, with muscle spasm and inflammation consistent with her long standing pathology and recent fusion. She is unable to work related to these symptoms and we are recommended [sic] she pursue long term disability. AR 00738. On February’ 19, 2013, Gail Marion, PhD, provided a letter in support of Ms. Robertson’s claim for continuing disability benefits. In relevant part, Dr. Marion stated: [Plaintiff! has been in my care for about 20 years. Due to her deteriorating conditions I have had to refer her to surgeons and have not been able to see her as regularly as I once did. Over the last few years a growing number of quite serious health problems have resulted in numerous surgeries and complications with unrelenting pain. Due to these severe conditions she has not been able to keep her job, she has had to sell her — 1196 — home and get help from family. She is seeking long term disability which I believe is her only recourse at this time. AR 00739. Doctors’ notes from February and April 2013 indicate that Plaintiffs leg pain improved, but she had residual back pain. AR 00530. Plaintiff received trigger point and sacroiliac injections in February, March, and April 2013, and reported that the injections “helped a lot.” AR 00475. At Plaintiffs one-year post-surgery follow-up examination with Dr. Branch on October 2, 20Í3, Dr. Branch reported that Plaintiff was “doing well with, reduction of leg pain but persistent back and hip pain.” AR 00477. Dr. Branch wrote: “Given her improvement I hope that time will help resolve the residual symptoms.” Id. Plaintiffs wound was “well healed,” she looked “great,” arid the x-rays showed a “very satisfactory fusion construct.” AR 00477-78. IY. Social Security Administration Favorable Decision Defendant referred Plaintiffs' file to Allsup, Inc. for representation in Plaintiffs application for Social Security benefits. AR 00132. On June 2, 2013, the Social Security Administration (SSA) issued a “fully favorable” decision finding Plaintiff totally disabled as of January 28, 2011. AR 00328. V. Review by Defendant’s Contracted Physician Consultant John Hart, D.O. On two occasions, Defendant sought a “file review” of Plaintiffs disability claim by independent contractor John Hart, D.O. First, on August 1, 2013, Dr. Hart reviewed Plaintiffs claim. AR- 00569. Dr. Hart noted that Plaintiff had been approved for SSA benefits. AR 00569. However, Defendant did not provide. Dr. Hart with any documents from the SSA, such as the SSA decision letter explaining the SSA’s findings. Id. Dr. Hart was aware of Plaintiffs October 12, 2012 lumbar fusion, but wrote that he did not have the “postop notes from [Plaintiffs] neurosurgeon.” AR 00570. Dr. Hart stated that he needed the notes in order to make a recommendation regarding whether Plaintiff was disabled. However, he also stated that, in his experience, “an individual is capable of returning to a sedentary-level occupation after a two-level fusion which resulted in a total of 3 levels fused by approximately 6 to 9 months postop.” AR 00571. Defendant provided Dr. Hart with additional medical records, including the “post op notes,” and Dr. Hart reviewed Plaintiffs claim again on October 10, 2013. AR 00515. Dr. Hart opined that Plaintiff was capable of doing full-time sedentary-level activity -without limitation or restrictions. Id. Dr. Hart’s October 10, 2013 file review did not mention the SSA favorable decision, nor were any SSA documents included in the documents that Dr. Hart reviewed. Id. VÍ. Termination of Plaintiffs LTD and Waiver-of-Premium Benefits In an October 18, 2013 letter, Defendant notified Plaintiff, that she no- longer met the definition of disability under the LTD policy. AR 00056. Defendant closed Plaintiffs claim for LTD benefits as of the date of the letter.4 • Id. In reaching its decision to terrriinate Plaintiffs benefits, Defendant relied primarily on Dr. Hart’s opinion. AR 00058. — 1197 — Defendant’s letter acknowledged that Plaintiff was receiving Social Security disability benefits. AR 00059. However, Defendant explained that “the fact that you have been awarded these other benefits in and of itself does not entitle you to LTD benefits.” Id. Specifically, Defendant noted that the Social Security Administration reviews claims for ongoing eligibility no more frequently than once every three years, whereas Defendant evaluates claims on an “ongoing basis.” Id. Defendant also distinguished its benefit program from the SSA benefits program because “[i]n addition to your functional capacity, SSA may rely on factors unique to their program as key criteria for determining eligibility for benefits.” Id. Defendant did not discuss the basis for the SSA’s decision, nor did it distinguish any of the SSA’s findings and conclusions from Dr. Hart’s conclusion. Defendant concluded that Plaintiffs condition had improved enough to allow her to work in her “Own Occupation” on a full time basis. Id: VII. Plaintiffs Appeal and Subsequent Action On November 2, 2013, Plaintiff appealed the determination to close her claim. AR 00513-14. Plaintiff stated that she had ongoing back pain and that she was unable to sit for 15-20 minutes -without an increase in pain. AR 00513. She explained that her former job required 5-6 hours of sitting while scanning at a microscope. Id. Plaintiff indicated that additional letters were forthcoming from Dr. Marion, Dr. Branch, and Dr. Kapural. Id. On December 2, 2013, Wake Forest physical therapist Susan Gunn completed a Functional Capacity Evaluation (FCE) of Plaintiff, pursuant to NP Renpass’ referral. AR 00492. The FCE took 88 minutes to complete, AR 00493. Ms. Gunn found that Plaintiff could sit “occasionally.” Id. Notwithstanding this finding, Ms. Gunn found that Plaintiff was able to work an eight-hour day -at the sedentary level as defined by .the Dictionary of Occupational Titles, U.S. Department of Labor, 1991. AR 00492. >■ The- SSA defines sedentary work as work “that involves sitting.” Social Security Ruling (SSR) 96-9p.5 “Sitting would generally total about 6 hours of an 8-hour work day.” Id. Ms. Gunn wrote that Plaintiff “exhibited symptom/disability exaggeration/’ her test results represented “a voluntary effort to demonstrate a greater level of disability than is actually present,” and her “true abilities [were] not known.” AR 00492, 00494. In a December IT, 2013 “Physician’s Report-Musculoskeletal,” Dr. Branch wrote in response to a question about Plaintiffs anticipated return to work: “N/A, unable to return to work.” ■ AR 00488. Dr. Branch wrote that Plaintiffs chronic low back pain presented a barrier to returning to work. Id. On December 16, 2013, Plaintiff was examined by a Physician’s Assistant at Wake Forest, who documented that Plaintiff described “constant aching and stabbing pain.” AR 00503. The medical chart notes indicate that Plaintiff stated that the pain was aggravated by prolonged sitting and standing, and alleviated by resting in the supine position and medication. Id. On December 18, 2013, Dr. Marion submitted . another statement concerning Plaintiffs health, writing: “It is my medical opinion that [Plaintiff] is unable to — 1198 — work due to low back pain with radiation.” AR 00502. On January 3, 2014, NP Renpass wrote a letter- on behalf of herself and Dr. Branch that stated that Plaintiff was “unable to sit, stand or walk for extended periods of time.” AR 00509. NP Rénpass wrote: “It is our medical opinion that she is unable to work and we continue to recommend she pursue long term disability.” Id. . On January 31, 2014, Defendant sought an “Independent File Review” from two physician consultants — a psychiatrist and a pain medicine specialist — through Medical Evaluation Specialists (MES), a provider of independent medical examinations, peer reviews, bill reviews, and related services. AR 00170, 00441-51. -Defendant provided MES with Plaintiff’s medical records, stating that the file included “all medical records received by Standard to date.” AR 00453. On February 7, 2014, MES psychiatric consultant Dr. DuBois wrote: ■ The- claimant does not have psychiatric diagnoses, either alone or in combination, which causes limitations or restrictions severe enough that she was precluded from performing the mental demands of her occupation on a full-time basis with reasonable continuity at any time from March 8,,2012, through the present. AR 00457. On February 10, 2014, MES consultant Dr. Fay Rim (the pain medicine specialist) found that, while Plaintiff has-degenerative disc disease status post L3-S1 fusion, myo-fascial pain, and sacroiliac dysfunction, beginning on October 19, 2013, “there are no limitations and restrictions supported to preclude [Plaintiff] from performing her sedentary level occupation on a full-time basis with reasonable continuity.” AR 00446. Dr. Rim relied on Ms. Gunn’s December 2, 2013 FCE, which found that “claimant has symptom exaggeration and non-organic signs.” AR 00446. The Court notes that Dr. Rim’s opinion purports to be based on Ms. Gunn’s FCE; however, the FCE took place almost two months after the date upon which Dr. Rim opined Plaintiff was no longer disabled. Id. Dr. Rim provided no support for her determination that Plaintiff was no longer disabled on October 19, 2013. Id. Dr. Rim’s opinion did not mention Plaintiffs SSA disability award, nor did it indicate that any documents from SSA were included in the file that Dr. Rim reviewed. On February 24, 2014, Defendant notified Plaintiff of the decision to uphold closure of her claim on appeal. Defendant’s appeal denial letter made no mention of the favorable SSA decision.. AR 00165-72. The denial relied on Dr. Rim’s decision and Ms. Gunn’s FCE. Id. The letter stated: ‘You stated you cannot sit for hours at a microscope, but the FCE showed you could perform sedentary level work and further there was symptom exaggeration during the testing.” AR00170-71. The letter does not acknowledge that Ms. Gunn’s FCE found that Plaintiff could only sit occasionally. AR 00494. STANDARDS Traditionally, summary judgment is appropriate if there is no genuine dispute as to any material fact and the moving party is entitled to judgment as a matter of law. Fed. R. Civ. P. 56(a). However, Traditional summary judgment principles have limited application in ERISA cases governed by the abuse of discretion standard. Where, as here, the abuse of discretion standard applies in an ERISA benefits denial case, a motion for. summary judgment is, in most respects, merely the conduit to bring the legal question before the district court — 1199 — and the usual tests of summary judgment, such as whether a genuine dispute of material fact exists, do not apply. Stephan v. Unum Life Ins. Co. of Am., 697 F.3d 917, 929-30 (9th Cir.2012) (citations, quotation marks omitted). In addition, “judicial review of benefits determinations is limited to the administrative record— that is, the record upon which the plan administrator relied in making its benefits decision[.]” Id. at 930 (internal quotation marks omitted). “[W]hen a court must decide how much weight to give a conflict of interest under the abuse of discretion standard!]] . . the court may consider evidence outside the [administrative] record.” Abatie v. Alta Health & Life Ins. Co., 458 F.3d 955, 970 (9th Cir.2006) (en banc). In considering “evidence outside the administrative record to decide the nature, extent, and effect on the decision-making process of any conflict of interest[,]” id. traditional rules of summary judgment apply, and “summary judgment may only be granted if after viewing the evidence in the light most favorable to the non-moving party, there are no genuine issues of material fact.” Stephan, 697 F.3d at 930 (internal quotation marks omitted). “[T]he decision on the merits, though, must rest on the administrative record once the conflict (if any) has been established, by extrinsic evidence or otherwise.” Abatie, 458 F.3d at 970. DISCUSSION I. The Court applies “abuse of discretion” review. A denial of benefits by an ERISA plan administrator is reviewed de novo “unless the benefit plan gives the administrator or fiduciary discretionary authority to determine eligibility for benefits or to construe the terms of the plan.” Firestone Tire & Rubber Co. v. Bruch, 489 U.S. 101, 115, 109 S.Ct. 948, 103 L.Ed.2d 80 (1989). The grant of discretion must be unambiguous. Abatie, 458 F.3d at 963. Here, the LTD policy’s “Allocation of Authority” clause provides that: Except for those functions which the Group Policy specifically reserves to the Policyholder or Employer, we have full and exclusivé authority to control and manage the Group Policy, to administer claims, and to interpret the Group Policy and resolve all questions arising in the administration, interpretation, and application of the Group Policy. AR 00033. The Ninth Circuit has concluded that this language is effective to confer discretion on a plan administrator. See Harris v. Standard Ins. Co., 320 Fed.Appx. 583, 584 (9th Cir.2009) (holding that nearly identical language in a contract between a plaintiff and Standard Insurance Company was “sufficient to warrant abuse of discretion review”). Nevertheless, Plaintiff argues that Defendant has failed to meet its burden to show that the discretionary authority was actually exercised by the named fiduciary. Plaintiff is correct that, while courts “defer to the decisions of plans in which their language grants discretionary authority, that deference applies only when the decision is made by the body vested with discretion.” Jebian v. Hewlett-Packard Co. Employee Benefits Org. Income Prot. Plan, 349 F.3d 1098, 1105 (9th Cir.2003). Plaintiff’s argument fails, however, because she cites no legal authority for the proposition that Defendant is required to identify the names of the specific people under its legal employment and control who made the decision to deny Plaintiffs claim. As the Ninth Circuit stated in Jebian, the. issue is whether the decision was made by the body vested with discretion. Id. The record supports the conclusion that Defendant exercised its authority to decide Plaintiffs claim and Plaintiff pro — 1200 — duces no evidence to the contrary. Any argument that Defendant was not the body exercising discretionary authority is speculative and without support in the record. Accordingly, this Court finds that the appropriate standard of review is abuse of discretion. In reviewing for an abuse of discretion, an ERISA plan administrator’s decision “will not be disturbed if reasonable.” Conkright v. Frommert, 559 U.S. 506, 521, 130 S.Ct. 1640, 176 L.Ed.2d 469 (2010) (internal quotation marks omitted). This reasonableness standard requires deference to the administrator’s benefits decision unless it is “(1) illogical, (2) implausible, or (3) without support in inferences that may be drawn from the facts on the record.” Salomaa v. Honda Long Term Disability Plan, 642 F.3d 666, 676 (9th Cir.2011) (internal quotation marks omitted); see also Tapley v. Locals 302 & 612 of Int’l Union of Operating Eng’rs-Emp’rs Constr. Indus. Ret. Plan 728 F.3d 1134, 1139 (9th Cir.2013), (courts “equate the abuse of discretion standard with arbitrary and capricious review”). Under this standard, Defendant’s interpretation of the plan language “is entitled to. a high level of deference.”, Tapley, 728 F.3d at 1139 (internal quotation marks omitted). Plaintiff argues that, even if the abuse of discretion standard is appropriate, the Court should review Defendant’s decision with additional “skepticism” because of Defendant’s “structural conflict of interest.” Plaintiff argues that Defendant is operating under a conflict of interest because Defendant is both the funding source for Plaintiffs disability benefits and the administrator deciding whether to approve her claims (continue her benefits). When “the insurer acts as both funding source and administrator[,j” there is a structural conflict of interest that “must be weighed as a factor in determining whether there is- an abuse of discretion.” Salomaa, 642 F.3d at 674 (internal quotation . marks omitted).- However, structural conflicts do not divest the administrator of his delegated discretion. Metro. Life Ins. Co. v. Glenn, 554 U.S. 105, 115-16, 128 S.Ct. 2343, 171 L.Ed.2d 299 (2008). Rather, they weigh more or less heavily as factors in the abuse of discretion calculus. Lee v. Kaiser Found. Health Plan Long Term Disability Plan, 563 Fed.Appx. 530, 530-31 (9th Cir.2014) (citing Firestone, 489 U.S. at 115, 109 S.Ct. 948); see also Abatie, 458 F.3d at 967 (“We read Firestone to require abuse of discretion review whenever an ERISA plan grants discretion to the plan administrator, but a review informed by the nature, extent, and effect on the decision-making process of any conflict of interest that may appear in the record.”). In Montour v. Hartford Life & Acc. Ins. Co, the Ninth Circuit provided guidance for applying the abuse of discretion standard when there is a structural conflict of interest. 588 F.3d 623, 629-30 (9th Cir.2009). A determination of whether a plan administrator abused its discretion turns on a consideration of “numerous case-specific factors.” Id. at 630. The reviewing court must consider, as one of those factors, the existence of a conflict of interest and should assign weight to the conflict of interest based on the apparent degree to which the conflict improperly influenced the administrator’s decision. Id. Other factors that “frequently arise” in ERISA cases include: (1) the quality and quantity of medical evidence; (2) whether the plan administrator subjected the claimant to an in-person medical evaluation or merely relied on a paper review of the claimant’s existing medical records; (3) whether the administrator provided its independent experts with all of the relevant evidence; and (4) as applicable, whether the administrator considered a contrary Social Security Administration (“SSA”) disability determi — 1201 — nation. Id. at 630. Courts are directed to “reach a decision as to whether discretion has been abused by weighing and balancing [the] factors.” Id. Here, Defendant does not dispute that it plays a dual role as claims administrator and insurer. Accordingly, the more complex, multi-factor application of the abuse of discretion standard of review is necessary. Defendant’s structural conflict of interest “bears little weight ... absent evidence that it “tainted the entire administrative decisionmaking process.” Seleine v. Fluor Corp. Long-Term Disability Plan, 409 Fed.Appx. 99, 100 (9th Cir.2010). II. The Court assigns little weight to Defendant’s structural conflict of interest. Plaintiff argues that Defendant’s structural conflict of interest tainted its decisionmaking process and affected Plaintiffs claim in four ways: (1) Defendant’s claims personnel are intimately aware of and participate in the financial impact of claim decisions; (2) Defendant’s use of MES Solutions raises questions of accuracy and thoroughness; (3) Defendant’s use of consultant Dr. Hart raises questions of accuracy and thoroughness; and (4) Defendant knowingly excluded evidence from its claim file. The Court is not persuaded that these factors improperly influenced Defendant’s decision. a. “Walling off Claims” Plaintiff argues that Defendant was improperly influenced because its claims personnel knew the amount of the reserve funds that Defendant had to set aside to pay Plaintiffs claim.6 The Court fails to see , how this aspect of Defendant’s claim processing system suggests bias or inaccuracy of the claim decision. Plaintiff cites Metro. Life Ins. Co. v. Glenn, 554 U.S. 105, 117, 128 S.Ct. 2343, 2351, 171 L.Ed.2d 299 (2008) for the proposition that an ERISA insurer should- “wall off claim administrators from those interested in firm finances.” However, Plaintiff fails to allege that claim administrators in this ease were communicating with or influenced by those “interested in firm finances.” Nor does Plaintiff identify any evidence that shows that Defendant’s benefit decision was motivated -by or influenced by the reserve amount. In sum, Plaintiffs allegation doés not weigh in favor of a conclusion that Defendant abused its discretion. b. MES Solutions consultants Plaintiff argues that Defendant’s denial decision was unreasonable because it relied on biased' consultants, contracted by MES Solutions, who conducted only a paper review of Plaintiffs file. According to Plaintiff, MES Solutions obtains the majority of its income from the insurance industry and sells medical opinions tailored and tracked for claim results favorable to the insurer. Accordingly, Plaintiff argues that this Court should assign minimal deference to the opinions, of the MES consulting physicians. Plaintiff submits various exhibits in support of its arguments. As stated above, judicial review is limited to the administrative record. Stephan, 697 F.3d at 930. However, in determining whether there is a conflict of interest, evidence .putside of the administrative record can be considered. Abatie, 458 F.3d at 970. Such evidence is considered and weighed according to the “traditional rules of summary judg1202 merit.” Nolan v. Heald College, 551 F.3d 1148, 1154 (9th Cir.2009). Plaintiff submits a report that purportedly demonstrates that MES tracks the rate at which its consultants approve" or disapprove of a claimant’s disability claim. ■ PI. Mot. Ex. 2, EOF 31-2. Plaintiff also submits an “Overview”-■ document that explains the process by which MES operates. PI. Mot. Ex. 3, EOF 31-3. Additionally, Plaintiff submits the 120-page deposition transcript of former MES employee Alison Merri-weather-Coleman, which was taken for use in a case (that did not involve any of the parties in this case) in the Circuit Court for the County of Macomb in Michigan. PL’s Reply Ex. 7, ECF 33-7. Plaintiff states that MES does not disclose its consulting medical professionals’ draft reports, MES’s communications with these professionals, or internal procedural notes. According to Plaintiff “[t]he only reasonable explanation for MES’ refusal to disclose the -documents is that it audits the draft reports to ensure the final product is acceptable to its insurer clients.” PL’s Mot. 14. In other words, Plaintiff alleges that MES ensures that its “independent” reviews will yield satisfactory results to insurers, which would generally mean a high rate of denial of disability claims. Additionally; Plaintiff argues that MES’ use of an electronic stamp for the physician’s signature raises “serious credibility and reliability question's.” Finally, Plaintiff points to portions of Ms. Merriweather-Coleman’s deposition testimony that support Plaintiffs allegation that MES tailors its disability reviews for its insurer clients. The Court does not doubt that an insurance company, in some cases, could choose to use an outside agency such as MES in order to avoid a risk of the conclusion that a claimant is entitled to benefits. See, e.g., Salomaa, 642 F.3d at 676. However, this general acknowledgment of the possibility of improper behavior is insufficient to find that, in this case, Defendant’s use of MES was improper. Plaintiff simply does not have enough support for its arguments. The Court fails to see how the fact that MES tracks the results of its medical opinions leads to a conclusion that it is biased. Nor does the absence of draft documents or the use of an electronic signatures lead to a conclusion of bias. As to the deposition testimony, Plaintiff offers no justification for offering the deposition testimony of a witness in an unrelated case, between entirely different parties, where Defendant had no opportunity to depose the witness. The deposition testimony is hearsay and the Court declines to assign it any weight. In sum, Plaintiffs arguments are speculative and eonclusory. In the absence of any evidence that Defendant’s contracts with MES were dependent on the outcome of the medical opinions provided by the consulting physicians, this Court declines to draw an inference of nefarious or improper behavior. See, e.g., McCloud v. Hartford Life & Acc. Ins. Co., 910 F.Supp.2d 1226, 1230-31 (D.Or.2012) (holding that the “bare fact” that an insurer paid for file reviews was insufficient to find that it abused its discretion). c. Consultant Dr. Hart Plaintiff contends that Defendant’s reliance on the opinion of independent contractor John Hart, D.O. suggests that Defendant allowed its financial bias to “infect” the claims process. In support of this argument, Plaintiff submits three contracts which she alleges are representative of what Dr. Hart’s contract with Defendant must have been. Accordingly to Plaintiff, a section of the contract regarding Defendant’s “Right of Supervision and Review” .supports the conclusion that Dr." Hart’s opinions are tailored to — 1203 — Defendant’s desired finding of non-disability. Plaintiffs argument is without merit. First, Plaintiff provides no support for the assertion that these three contracts, which were executed in 2007 and 2008 with other physicians, contain the same terms and conditions as the agreement Defendant entered into with Dr. Hart five or six years later. Second, even if Plaintiff could prove that the contracts imposed the same terms as those' imposed on Dr. Hart, nothing about the language of the contracts suggests any pressure for Dr. Hart to reach a specific conclusion. d. Exclusion of evidence Plaintiff, argues that Defendant knowingly excluded relevant documentation in violation of Department of Labor claim regulations. Specifically, Plaintiff contends that Defendant failed to include in the claim file any of its MES statistical reports, draft disability reviews, and related documents. Plaintiff asks the Court to speculate that the omitted evidence was favorable to Plaintiff; in other words, that draft reports supported Plaintiff’s ongoing disability but were subsequently altered to support Defendant’s claim denial decision. Plaintiff provides no support for its theory and, therefore, the Court declines Plaintiffs invitation to speculate as to what a draft report or disability review might have said. III. Plaintiff Provided Proof of Ongoing Disability. Plaintiff bears the burden of proving ongoing disability and entitlement, to LTD benefits. AR 00031, 00380-81, 00384. Nevertheless, where an insurer has previously found a claimant to be disabled (and the insurer is not asserting that the initial determination was erroneous), the insurer’s change in position requires some rational explanation. See Saffon v. Wells Fargo & Co. Long Term Disability Plan, 522 F.3d 863, 871 (9th Cir.2008); see also McOsker v. Paul Revere Life Ins. Co., 279 F.3d 586, 589 (8th Cir.2002) (“We are not suggesting that paying benefits operates forever as an estoppel so that an insurer can never' change its mind; but unless information available to an insurer alters in some significant way, the previous payment of benefits is a circumstance that must weigh against the propriety of an insurer’s decision to discontinue those payments.”). In this District, Judge Brown explained the interplay between each party’s burdens in the following way: Defendants here need not establish Plaintiff’s condition improved or substantially changed in order for Defendants to continue to evaluate Plaintiffs eligibility for ongoing benefits under the LTD plan and, if warranted, to decide to terminate those benefits based on the record as a whole. Nevertheless, when determining whether Defendants abused their discretion in terminating Plaintiffs benefits, the Court necessarily will consider the record as a whole including whether Plaintiff’s condition improved or substantially changed between the time Defendants initially deemed her eligible for benefits and the time Defendants reversed their decision. Torres v. Reliance Standard Life Ins. Co., No. 07-CV-202-BR, 2010 WL 276074, at *8 (D.Or. Jan. 15, 2010). The record reflects that Plaintiffs treating physicians confirmed her disability from the time of Plaintiffs claim for benefits throughout Defendant’s award of LTD benefits and subsequent termination and denial of Plaintiffs appeal. Each of Plaintiffs treating physicians and medical providers concluded that Plaintiff was disabled. The only provider who met with Plaintiff in person and did not conclude she was disabled was physical therapist — 1204 — Ms. Gunn, who conducted Plaintiffs FCE on December 2, 2013. AR 00493. IV. Defendant’s Review of Plaintiffs Claim was Unreasonable. Although the insured carries the burden of showing she, is entitled to benefits, ERISA administrators have a fiduciary duty to conduct an adequate investigation when considering a claim for benefits. Cady v. Hartford Life & Accidental Ins. Co., 930 F.Supp.2d 1216, 1226 (D.Idaho 2013) (citing Booton v. Lockheed Med. Ben. Plan, 110 F.3d 1461, 1463 (9th Cir.1997)). “This requires that the plan administrator. engage in ‘meaningful dialogue’ with the beneficiary. If the administrator ‘believes more information is needed to make a reasoned decision, they must ask for it.’ ” Cady, 930 F.Supp.2d at 1226 (quoting Booton, 110 F.3d at 1463). A plan administrator may not “shut [its] eyes to readily available information when the evidence in the record suggests that the information might confirm the beneficiary’s theory of entitlement.” Rodgers v. Metropolitan Life Ins. Co., 655 F.Supp.2d 1081, 1087 (N.D.Cal.2009) (citations omitted); see also Petrusich v. Unum Life Ins. Co. of Am., 984 F.Supp.2d 1112, 1119-20 (D.Or.2013). a. Defendant relied on a paper review of Plaintiffs existing medical records. Plaintiff contends that Defendant abused its discretion because-it conducted only a “paper review” of her file and failed to conduct an independent medical examination (IME).' A plan administrator is not required to examine the claimant. Kushner v. Lehigh Cement Co., 572 F.Supp.2d 1182, 1192 (C.D.Cal.2008) (“ERISA- also, does not require that an insurer seek independent medical examinations.”). Nevertheless, one factor that courts consider when determining if a plan administrator abused its discretion, particularly in' cases where the administrator has a conflict of interest, is whether the plan administrator conducted only a paper review of the claimant’s file. See Salomaa, 642 F.3d at 676 (“An insurance company may choose to avoid an independent medical examination because of the risk that the physicians it employs may conclude that the claimant is entitled to benefits. • The skepticism we are. required to apply because of the plan’s- conflict of interests requires us to consider this possibility in this case.”); see also Montour, 588 F.3d at 630 (“Other factors that frequently arise in the ERISA context include ..-. whether the plan administrator subjected the claimant to an in-person medical evaluation or relied instead on a paper review of the claimant’s existing medical' records.”); Calvert v. Firstar Fin., Inc., 409 F.3d 286, 295 (6th Cir.2005) (“We find that the failure to conduct a physical examination ... may, in some cases, raise questions about the thoroughness and accuracy of the benefits determination.”). In Salomaa, the claimant’s treating physicians opined he was disabled. The plan administrator conducted only a paper , review and did not have the claimant examined. 642 F.3d at 676 (“The only documents with an ‘M.D.’ on the signature line concluding that he was not disabled were by the physicians the insurance company paid to review his file. They never saw [the claimant].”), , The Ninth Circuit held the plan administrator abused, its discretion when it denied the claim in part as the result of failing to have the claimant examined. Id. at 676, 680-81. As noted, it is undisputed that Defendant has a structural conflict in this case because it acts as both the funding source and the plan administrator. It is also undisputed that Defendant did not conduct an. IME of Plaintiff even after Plaintiff appealed Defendant’s initial termination of — 1205 — Plaintiffs benefits. Instead, Defendant based its decision to deny Plaintiff disability benefits based on paper reviews by Dr. Hart, Dr. Rim, and Dr. Dubois.7 In other words, Defendant hired doctors to review Plaintiffs files rather than conduct an in-person medical evaluation of her. Given that Plaintiffs lumbar and degenerative findings are not in dispute, Defendant’s decision that Plaintiff was no longer disabled was based upon a subjective opinion regarding the severity of Plaintiffs pain, notwithstanding the fact that the treating providers who had an ongoing relationship with Plaintiff found that her pain was disabling. For example, Dr. Branch wrote that Plaintiffs chronic low back pain presented a barrier to returning to work. AR 00488. Dr. Marion stated: “It is my medical opinion that [Plaintiff] is unable to work due to low back pain with radiation.” AR 00502. NP Renpass wrote a letter on behalf of herself and Dr. Branch that stated that Plaintiff was “unable to sit, stand or walk for extended periods of time” and “[i]t is our medical opinion that she is unable to work and we continue to recommend she pursue long term disability.” AR 00509. While Defendant, as a plan administrator, is not required under ERISA to seek an IME, there are circumstances under which a plan administrator should conduct an IME. See, e.g., Petrusich v. Unum Life Ins. Co. of Am., 984 F.Supp.2d 1112, 1123 (D.Or.2013). This is a case where an IME could have helped to determine the credibility of Plaintiffs assertion of pain. Defendant chose not to exercise this option and, instead, relied on a paper review of Plaintiffs file (which was incomplete, as noted below). Under the circumstances, Defendant had a fiduciary duty to engage in a meaningful dialogue with Plaintiff and to request an IME or whatever additional evidence it deemed necessary to confirm or to deny Plaintiffs assertion of disability. Defendant’s failure to do so weighs in favor-of finding an abuse of discretion. b. Defendant failed to fully consider a contrary SSA disability determination. Defendant’s failure to explain the Social Security Administration (SSA) decision that found Plaintiff disabled also weighs against the propriety of its decision to terminate benefits'. The failure to provide a full explanation for the difference between the SSA’s finding of disability and an ERISA plan‘administrator’s finding of non-disability is not a reversible error per sé. Salz v. Standard Ins. Co., 554 Fed.Appx. 600, 602 (9th Cir.2014). However, the failure to meaningfully evaluate a social security disability award is a “significant error that the district court must appropriately weigh in determining whether a plan administrator abused its discretion.” Id. Here, the LTD policy requires Plaintiff to apply for Social Security disability benefits from the SSA and, if denied, to exhaust all possible appeals. AR 00131. Defendant emphasized this requirement to Plaintiff in its initial award letter and then again in a separate letter the following month. AR 00117, 00131. Plaintiff followed Defendant’s instructions and applied for Social Security benefits.8 ■ On June 2, 2013, the SSA concluded that Plaintiff -was disabled and awarded her disability benefits retrpactively to July — 1206 — 2011. AR 00328. Plaintiff appears to have followed Defendant’s instructions to inform Defendant of the award, because Defendant proceeded to seek a reimbursement for payments it made to Plaintiff that overlapped with retroactive ■ SSA payments. AR 00306. Defendant received a lump sum payment of $14,463. Id. Plaintiffs future benefits under the LTD policy were also reduced dollar-for-dollar by the amount Plaintiff would receive through her Social Security benefits.. Id. While Defendant benefitted from Plaintiffs receipt of Social Security benefits, Defendant failed to consider the SSA decision letter in its own review of Plaintiffs benefits. Nor did it provide the decision letter to any of its consulting physicians for their file reviews.- In short, eagerly accepted the . outcome of the SSA’s determination but turned a blind eye to the reasons behind that determination. Now, Defendant attempts to blame Plaintiff for failing to provide Defendant with the SSA’s full medical and vocational findings, as opposed to just the (‘Notice of Award.” This Court is unpersuaded. Defendant never asked Plaintiff for the SSA’s decision letter or full medical and vocational findings. Given Defendant’s status as an insurance company, there is no question that Defendant knew such a decision must exist,' yet Defendant never informed Plaintiff that she should obtain a copy and provide it to Defendant. To the extent that the SSA’s decision or the underlying administrative record would have facilitated Defendant’s review, Defendant was required to indicate as much in its initial termination letter. Montour, 588 F.3d at 637; see also Saffon v. Wells Fargo & Co. Long Term Disability Plan, 522 F.3d 863, 871 (9th Cir.2008) (claims administrator must tell claimant if additional information is’ necessary to evaluate her claim'at a time when the claimant still has “a fair chance to present evidence on this point”). Furthermore, Defendant could have obtained the SSA decision 'letter on its own. Plaintiff provided Defendant with a signed release form to obtain her medical and Social Security files, AR 00304, and a “Consent for Rélease of Information” form specific tó Plaintiffs Social Security records, AR 00302. Therefore, any argument that Defendant did not have the ability to obtain such information itself is unavailing. As in Sterio v. HM Life, 369 Fed.Appx. 801, 804 (9th Cir.2010), Defendant’s failure to procure the SSA file or ask Plaintiff to do so weighs in favor of a finding that Defendant abused its discretion in denying Plaintiff benefits.9 Defendant chose instead to proceed with its review of Plaintiffs case without the benefit of the. SSA decision letter, even though it had been issued just four months earlier. Defendant concluded that Plaintiff was no longer disabled as defined by the LTD policy. AR 00056. Notably, there was no additional medical evidence that Defendant considered in its October 18, 2013 determination that was not also considered by the SSA in reaching its conclusion. In the letter to Plaintiff revoking her LTD benefits, Defendant explained that it — 1207 — was aware that Plaintiff was receiving Social Security Disability: However, the fact that you have been awarded these other benefits brand of itself does not entitle you to LTD benefits. The Social Security Administration (SSA) relies on them program’s regulations for determining entitlement to their benefits. In addition to your functional capacity,' SSA may rely on factors unique to their program as key criteria for determining eligibility for benefits. It is our understanding that SSA reviews claims for ongoing eligibility no more frequently than oncé every three years. Standard evaluates claims on an ongoing basis to ensure you meet all applicable policy provisions. Based on the information in your file we have determined that your condition has improved. As described above we have conducted a thorough review and determined your condition would allow you to perform sedentary level work activity on a reasonably continuous basis. AR 00059 (emphasis added). Defendant’s explanation appears to suggest that, while the SSA found Plaintiff disabled on June 2, 2013, new information allowed Defendant to determine that Plaintiffs “condition had improved.” However, in the same letter, Defendant admits that the last record it had to review was dated March 5, 2013. AR 00058. Therefore, Defendant’s explanation for disregarding the SSA opinion could not possibly be true. In its Response brief, Defendant argues that the SSA decision-maker did not have the benefit of Ms. Gunn’s December 2013 Functional Capacity Evaluation, the evaluations of Drs. Rim and Hart, or subsequent clinical examinations reflecting improvement in Plaintiffs condition. As an initial matter, the Court is unsure which “subsequent clinical examinations” 'Defendant refers to. Additionally, Defendant’s decision letter revoking Plaintiffs benefits was issued before the FCE or Dr. Rim’s evaluation; therefore, that evidence could not possibly explain the difference in outcomes. As to Dr. Hart, as' discussed below, he relied on the same evidence as the SSA in reaching his recommendation. Dr. Hart did not review the SSA opinion. In addition, Dr. Hart did not explain why he believed that Plaintiff was not disabled, he just stated in a conclusory manner that she had no limitations or restrictions. AR 00516. Nor did Defendant’s letter explain why it found Dr. Hart’s conclusions more persuasive than those of the SSA. Further evidence of Defendant’s disregard of the SSA decision is the fact that the letter denying Plaintiffs appeal does not even mention the SSA decision. Salomaa, 642 F.3d at 679 (“Evidence of a Social Security award of disability benefits is of sufficient significance that failure to address it offers support that the plan administrator’s denial was arbitrary, an abuse of discretion. Weighty evidence may ultimately be unpersuasive, but it cannot be ignored.”). Defendant does not articulate any other reason for reaching a different conclusion than the SSA. Defendant’s statement in its initial denial letter that SSA’s criteria for determining eligibility for benefits may differ from Defendant’s does not provide Plaintiff with any meaningful understanding for why Defendant rejected the SSA determination or how Plaintiff could supplement the record on appeal. “Ordinarily, a proper acknowledgment of a contrary SSA disability determination would entail comparing and contrasting not just the definitions employed but also the medical evidence upon which the decision-makers relied.” Montour, 588 F.3d at 635. As the Ninth Circuit has explained: While ERISA plan administrators are not bound by the SSA’s determination, — 1208 — complete disregard for a contrary conclusion without so much as an explanation raises questions about whether an adverse benefits determination was the product of a principled and deliberative reasoning process. In, fact, not distinguishing the SSA’s contrary conclusion may indicate a failure to consider relevant evidence. Id. at 636,(internal citations and quotations omitted). In sum, Defendant’s failure to adequately consider the SSA. decision weighs in favor of a finding of abuse of discretion. As in Montour, Defendant required Plaintiff to apply for Social Security benefits, the Social Security award was issued before the plan administrator terminated Plaintiffs. LTD benefits, and Defendant had previously found the plaintiff disabled and paid her benefits for over a year before deciding without any evidence of an improvement on plaintiffs part that she was no longer disabled. 588 F.3d at 637. As in Montour, all of these facts are probative of bias. See also Dimery v. Reliance Standard Life Ins. Co., No. C 10-00481 JSW, 2012 WL 1067409, at *15 (N.D.Cal. Mar. 28, 2012) aff'd, 597 Fed.Appx. 408 (9th Cir.2015). c. Defendant failed to provide its independent experts with all of the relevant evidence. In Montour, the Ninth Circuit found that the decision to solely conduct a paper review raised “questions about the thoroughness and accuracy of the benefits determination,” especially where it was not clear that the reviewing doctors had been presented with all of the relevant evidence. 588 F.3d at 634 (internal quotation marks and alterations omitted). In the present case, Dr. Hart mentions in his August 8, 2013 memorandum that Plaintiff has been approved for social security benefits. 00569. However, Dr. Hart makes no mention of Plaintiffs SSA benefits in his October 10, 2013 memorandum. AR 00515. Dr. Rim notes that Plaintiff was seeking disability benefits as of April 18, 2013, but has no other notation or acknowledgement that Plaintiff was approved for benefits and determined to be disabled. AR 00444. Dr. Dubois makes no mention of social security benefits. AR 00454. Importantly, none of the three consulting doctors list the SSA award letter or the “Fully Fayorable Decision” as a document they reviewed as part of their paper review. The Court finds no indication that any of the three, doctors were given the SSA’s decision to consider, even to discount or disagree with it. The SSA decision- is particularly notable in that it relies heavily upon an FCE performed by Dr. Marion on March 1, 2013. None of the consulting physicians, therefore, had the knowledge of the reasoning behind the SSA decision. To the extent that Defendant failed to provide the underlying SSA decision, that failure is addressed above. To the extent the Defendant failed to even provide notice that SSA disability benefits were awarded, this factor also weighs in favor of finding abuse of discretion. d. Defendant based its decision on an unreliable Functional Capacity Evaluation. Plaintiff contends that the FCE conducted by Ms. Gunn on December 2, 2013, after Defendant had already terminated Plaintiffs benefits, should be afforded little weight. The Court agrees. First, it is obvious that the FCE played no role in Defendant’s initial determination that Plaintiff was no longer disabled, given that it occurred two months after Defendant issued its- denial letter. Second, the FCE was conducted in only 88 minutes. Nothing in the FCE report explains how the results of the testing translate into the — 1209 — ability to work at a sedentary level on, a sustained basis. The absence of such an explanation is particularly notable because Plaintiffs own reports emphasized her inability to sit or stand for long periods of time. In addition, other courts have found similarly short examinations inadequate in determining if a person is capable of performing sedentary work in an 8-hour workday or a 40-hour workweek. For example, in Stup v. UNUM Life Ins. Co. of America, 390 F.3d 301, 309 (4th Cir.2004), the Court concluded in a fibromyalgia-based disability case that the FCE results did not provide substantial evidence of an ability to do sedentary work because “the FCE lasted only two and a half hours, so the FCE test results do not necessarily indicate Stup’s ability to perform sedentary work for an eight (or even four) hour workday, five days a week. Even if the results of the FCE had shown conclusively that Stup could perform sedentary tasks for the duration of the test, ... those results provide no evidence as to her abilities for a longer period.” Third, Ms. Gunn’s conclusion that Plaintiff can perform sedentary work, which requires “constant” sitting, is not supported by the results-of-the FCE. Ms, Gunn concluded in part that Plaintiff could only sit “occasionally,” which ,is defined by the SSA as generally not more than about 2 hours of an 8-hour workday. AR 00494. Since sedentary work, as defined by the DOL’s Dictionary of Occupational Titles, “involves sitting most of the time,” see Brigham v. Sun Life of Canada, 317 F.3d 72, 78 (1st Cir.2003) (setting forth the definition of sedentary work in the Dictionary of Occupational Titles), courts have concluded that even a four-hour sitting tolerance is insufficient to render one capable of performing sedentary work. See Connors v. Connecticut General Life Ins. Co., 272 F.3d 127, 136 n. 5 (2nd Cir.2001) (Court, in vacating a judgment denying ERISA disability benefits under an “any occupation” policy, noted that the “ability to sit for a total of four hours does not generally satisfy; the standard for sedentary work.”); accord, Brooking v. Hartford Life & Accident Ins. Co., 167 Fed.Appx. 544, 548-49 (6th Cir.2006) (Court, in concluding in an ERISA disability case that the plaintiff was entitled to long-term disability benefits, determined that the plaintiffs inability to sit for more than four hours during an eight-hour day rendered her incapable of performing sedentary work.); Alfano v. CIGNA Life Ins. Co. of New York, 2009 WL 222351, at *18 (S.D.N.Y. Jan. 30, 2009) (Court notéd in an ERISA disability ease that a sitting tolerance of “6 hours per day [is] generally recognized as the minimum tolerance required for sedentary work” under the DOL’s definition.). • ■ Defendant argues that the discrepancy between the sitting requirement for a sedentary occupation and the FCE’s finding as to Plaintiffs ability to sit reflects Plaintiffs attempt to manipulate the testing results, not an error in the FCE’s conclusion. Such an explanation for the discrepancy, however, is speculative. The Court is unable to tell whether Ms. Gunn erred in the FCE and, if so, in what way. Because this issue is critical in detehnining whether Plaintiff can perform sedentary work, the Court assigns the FCE little weight and is not persuaded by Defendant’s reliance on the FCE in its denial letter. yin. The Court Orders an Award of Reinstatement of Benefits. Defendant owed a fiduciary duty to Plaintiff under ERISA. The Supreme Court has described that duty as follows: [A plan administrator’s] fiduciary responsibility under ERISA is simply stated. The statute provides that fiduciaries shall discharge their duties with .respect to a plan “solely in the interest .of the participants and beneficiaries,” — 1210 — [29 U.S.C.] § 1104(a)(1), that is, “for the exclusive purpose of (i) providing benefits to participants and their beneficiaries; and (ii) defraying reasonable expenses of administering the plan,” § 1104(a)(1)(A). Pegram v. Herdrich, 530 U.S. 211, 223-24, 120 S.Ct. 2143, 147 L.Ed.2d 164 (2000). Fiduciaries must discharge their duties “with the care, skill, prudence, and diligence under the circumstances then prevailing that a prudent man acting in a like capacity and familiar with such matters would use in the conduct of an enterprise of a like character and with like aims.” Id. at 224 n. 6, 120 S.Ct. 2143 (quoting 29 U.S.C. § 1104(a)(1)(B)). “Remand to the plan administrator is appropriate where that administrator has ‘construe[d] a plan provision erroneously and therefore has ‘not yet had the opportunity of applying the [p]lan, properly construed, to [a claimant’s] application for benefits.’ ” Canseco v. Constr. Laborers Pension Trust, 93 F.3d 600, 609 (9th Cir.1996) (quoting Saffle v. Sierra Pac. Power Co. Bargaining Unit Long Term Disability Income Plan, 85 F.3d 455, 461 (9th Cir.1996)). In cases where the plan administrator has abused its discretion when denying a claim for disability that was supported by the record, however, courts have ordered payment of benefits on the ground that the administrator should not be given a second chance. See, e.g., Cooper v. Life Ins. Co. of No. Amer., 486 F.3d 157, 172 (6th Cir.2007) (“Plan administrators should not be given two bites at the proverbial apple where the claimant is clearly entitled to disability benefits. They need to properly and fairly evaluate the claim the first time around.”). In Fleet v. Independent Federal Credit Union the district court stated: If the procedure were to become routine, it would pose a serious risk of simply allowing ‘Mulligans’ to sloppy plan administrators — at the expense of both the courts and plan participants and beneficiaries____ “It would be a terribly unfair and inefficient use of judicial resources to continue remanding a case to [the plan administrator] to dig up new evidence until it found just the right support for its decision to deny an employee her benefits.” No. 1:04CV0507DFHTAB, 2005 WL 1183177, at *3 (S.D.Ind. May 18, 2005) (quoting Dabertin v. HCR Manor Care, Inc., 373 F.3d 822, 832 (7th Cir.2004)). The situation here is not one in which the Plan Administrator failed to apply the plan provisions properly. Instead, as noted, even under the most deferential abuse-of-discretion standard of review, Defendant’s denial of Plaintiffs claim is the result of the failure to conduct an independent medical examination, the failure to fully consider a contrary SSA determination, the failure to provide Defendant’s independent experts with all of the relevant evidence, and the unjustified reliance on an unreasonable Functional Capacity Evaluation. Defendant fell far short of fulfilling its fiduciary duty to Plaintiff. The Court, therefore, concludes it should not permit Defendant to have another “bite at the apple” and that an award of reinstatement of benefits is appropriate. CONCLUSION The Court grants Plaintiffs Motion for Summary Judgment [31] and orders judgment in favor of Plaintiff for a reinstatement of benefits. Plaintiff shall prepare an appropriate Judgment consistent with this Opinion and, after conferring with Defendant, shall submit it to the Court for signature within 10 days of the date below. IT IS SO ORDERED. Footnotes [1] Citations to "AR” are to the Administrative Record, ECF 21-2 to 21-12. Citations are to the last five digits of the Bates number beginning "STND 14-02406-__” [2] Defendant provided Plaintiff with short-term disability benefits until September 3, 2012, the day before her long-term disability benefits began. AR 01690, 01731. [3] Dr. Branch had noted in a pre-surgery examination on April 4, 2012 that Plaintiff was “unable to work at any job” pending surgery. AR 00806. [4] In closing Plaintiffs LTD claim, Defendant also ended Plaintiff’s waiver-of-premium benefit for her life insurance policy. AR 00060. [5] "The Commissioner issues Social Security Rulings to clarify the Act’s implementing regulations and the agency's policies. SSRs are binding on all components of the SSA. SSRs do not have the force of law. However, because they represent the Commissioner’s interpretation of the agency’s regulations, [courts] give them some deference.” Holohan v. Massanari, 246 F.3d 1195, 1203 n. 1 (9th Cir.2001) (internal citations omitted). [6] According to Plaintiff, once Plaintiff’s claim was denied, the reservés would be released, thereby generating profit for the insurer. Pl.'s Mot. 11 (citing Merrick v. Paul Revere Life Ins. Co., 594 F.Supp.2d 1168 (D.Nev.2008) for a discussion of the impact of reserves on disability insurer’s profitability). [7] Dr. Dubois provided a psychiatric opinion which did not have any significant impact one way or another in this case because Plaintiff never declared disability based on a mental disorder. [8] Defendant provided Plaintiff with the services of Allsup Inc. to pursue the disability claim with the SSA. [9] While this Court’s review is limited to the Administrative Record, by way of example, if Defendant had considered the SSA decision letter it would have been aware of a Physical Capacities Evaluation conducted by Dr. Marion on March 1, 2013 that contradicts Ms. Gunn’s FCE. PL's Mot, Ex. 5, ECF 31-5. Defendant would have also been aware of the SSA Senior Attorney Advisor’s opinion that Plaintiff retained the residual functional capacity to stand/walk a total of two hours in an eight hour workday, and sit a total of four hours, but “must be allowed to frequently alternate between sitting and standing at will through the workday, and must be allowed unscheduled work breaks due to back pain.” PL’s Mot. Ex. 6 at 6, ECF 31-6.