Warren v. PNC Bank National Association

[3] 4 UNITED STATES DISTRICT COURT 5 NORTHERN DISTRICT OF CALIFORNIA [6] 7 CHRISTOPHER WARREN, Case No. 22-cv-07875-WHO 8 Plaintiff, ORDER GRANTING IN PART AND 9 v. DENYING IN PART MOTION TO DISMISS 10 PNC BANK NATIONAL ASSOCIATION, Re: Dkt. No. 17 Defendant. [12] 13 Defendant PNC Bank National Association (“PNC”) moves to dismiss this complaint 14 brought by plaintiff Christopher Warren, who alleges that PNC violated federal regulations and 15 California law by failing to notify or provide him with certain information before foreclosing on 16 and selling his home. The motion is GRANTED in part and DENIED in part. Warren has 17 plausibly alleged violations of the California Homeowner Bill of Rights (“HBOR”) and Real 18 Estate Settlement Procedures Act (“RESPA”) based on PNC’s alleged failure to provide him 19 information before and after filing a notice of default, and alleged failure to respond to his notice 20 of error. His negligence claim may proceed based on the statutory duties imposed by the HBOR 21 and RESPA and the alleged breaches of those duties. His Unfair Competition Law (“UCL”) claim 22 may also proceed based on these predicate violations. 23 Other claims fall short and are DISMISSED with leave to amend. As pleaded, Warren’s 24 wrongful foreclosure claim is too conclusory to proceed, as is his cancellation of instruments 25 claim. The UCL claim is also too conclusory with respect to the “unfair” and “fraudulent” prongs. 26 To the extent that it relies on these theories of liability, it is DISMISSED. 27 BACKGROUND 1 located at 1907 S. Forrest Hill Place in Danville, California (“the property”). Compl. [Dkt. No. 12 1] ¶ 1. It alleges that in January 2015, Warren obtained a $528,000 mortgage loan on the property 3 from lender MB Financial Bank, N.A., which was memorialized by a deed of trust. Id. ¶ 9. The 4 deed of trust was allegedly assigned to PNC on August 2, 2018. Id. ¶ 12. 5 On January 17, 2021, Warren allegedly tried to pay his mortgage payment on PNC’s 6 website, but “learned that his payment had not gone through and applied to his account.” Id. ¶ 10. 7 He “immediately contacted PNC” and notified it of the error, tendered $10,000 “to correct any 8 arrears as a result of the error in payment,” and told PNC that he was renovating the property “in 9 preparation to place it on the market.” Id. At some point (although the complaint does not specify 10 when), Warren also attempted to contact PNC “to obtain a debt validation, alternatives to 11 foreclosure as he was planning on selling, and [a] loan modification,” but PNC allegedly “would 12 not take his phone calls or respond to his correspondence.” See id. ¶ 11. 13 On June 15, 2022, the complaint alleges that a notice of default and election to sell under a 14 deed of trust was recorded at the Contra Costa County Recorder’s Office. Id. ¶ 13. A notice of 15 trustee’s sale was recorded on August 9, 2022, with a sale date set for November 8. Id. ¶ 14. 16 Between October 26 and November 4, 2022, the complaint alleges that Warren “sent 17 several correspondences to PNC” and “tendered payment in the amount of $19,500.00, $2457.25, 18 while referencing his previous payment of $10,000.” Id. ¶ 15. It further alleges that Warren 19 “never heard from PNC . . . either in response to his correspondence or to explore alternatives to 20 foreclosure, at any time.” Id. 21 The complaint alleges that PNC foreclosed on the property and recorded a trustee’s deed 22 upon sale, but does not specify when. See id. ¶ 64. According to a copy of the deed upon sale 23 proffered by PNC, it was recorded on January 3, 2023. See RJN [Dkt. No. 18] Ex. 4.1 [24] 1 PNC requests that I take notice of four documents related to the property that were each recorded [25] in the Contra Costa County Recorder’s Office: (1) the June 15, 2022, notice of default; (2) a substitution of trustee recorded on the same day; (3) the September 21, 2022, notice of trustee’s [26] sale; and (4) the deed upon sale. See RJN, Exs. 1-4. Courts commonly take notice of such documents. See, e.g., Mejia v. JPMorgan Chase Bank, N.A., No. 21-CV-01351-HSG, 2021 WL 27 2258710, at *2 (N.D. Cal. June 3, 2021) (taking notice of recorded notice of default, notice of 1 Warren sued PNC in state court on November 25, 2022, alleging violations of RESPA, the 2 HBOR, and UCL, along with claims of negligence, wrongful foreclosure, and cancellation of 3 instruments. See Dkt. No. 1-1. PNC removed the matter to this court on December 9, 2022. Dkt. 4 No. 1. It then moved to dismiss the complaint. Dkt. No. 17. 5 LEGAL STANDARD 6 Under Federal Rule of Civil Procedure 12(b)(6), a district court must dismiss a complaint 7 if it fails to state a claim upon which relief can be granted. To survive a Rule 12(b)(6) motion, the 8 plaintiff must allege “enough facts to state a claim to relief that is plausible on its face.” Bell Atl. 9 Corp. v. Twombly, 550 U.S. 544, 570 (2007). A claim is facially plausible when the plaintiff 10 pleads facts that allow the court to “draw the reasonable inference that the defendant is liable for 11 the misconduct alleged.” Ashcroft v. Iqbal, 556 U.S. 662, 678 (2009) (citation omitted). There 12 must be “more than a sheer possibility that a defendant has acted unlawfully.” Id. While courts 13 do not require “heightened fact pleading of specifics,” a plaintiff must allege facts sufficient to 14 “raise a right to relief above the speculative level.” Twombly, 550 U.S. at 555, 570 . 15 In deciding whether the plaintiff has stated a claim upon which relief can be granted, the 16 court accepts his allegations as true and draws all reasonable inferences in his favor. See Usher v. 17 City of Los Angeles, 828 F.2d 556, 561 (9th Cir. 1987). However, the court is not required to 18 accept as true “allegations that are merely conclusory, unwarranted deductions of fact, or 19 unreasonable inferences.” In re Gilead Scis. Sec. Litig., 536 F.3d 1049, 1055 (9th Cir. 2008). 20 If the court dismisses the complaint, it “should grant leave to amend even if no request to 21 amend the pleading was made, unless it determines that the pleading could not possibly be cured 22 by the allegation of other facts.” Lopez v. Smith, 203 F.3d 1122, 1127 (9th Cir. 2000). In making 23 this determination, the court should consider factors such as “the presence or absence of undue 24 delay, bad faith, dilatory motive, repeated failure to cure deficiencies by previous amendments, 25 undue prejudice to the opposing party and futility of the proposed amendment.” Moore v. Kayport [26] trustee, notice of trustee’s sale, and trustee’s deed upon sale). I will do the same, as these [27] documents are matters of public record not generally subject to dispute, and Warren does not 1 Package Express, 885 F.2d 531 , 538 (9th Cir. 1989). 2 DISCUSSION 3 I. CALIFORNIA HOMEOWNER BILL OF RIGHTS CLAIMS 4 The HBOR “provide[s] protections for homeowners facing non-judicial foreclosures and 5 reform[s] aspects of the foreclosure process.” Patera v. Citibank, N.A., 79 F. Supp. 3d 1074 , 1087 6 (N.D. Cal. 2015) (citation omitted and cleaned up). Warren asserts two violations of the HBOR: 7 sections 2923.5 and 2924.9 of the California Civil Code. Compl. ¶¶ 18-34.2 8 A. “Owner-Occupied” 9 To state violations of sections 2923.5 and 2924.9, Warren “must allege that the subject 10 property is owner-occupied.” See Greene v. Wells Fargo Bank, N.A., No. 15-CV-00048-JSW, [11] 2016 WL 360756 , at *2 (N.D. Cal. Jan. 28, 2016). California Civil Code section 2924.15 provides 12 that sections 2923.5 and 2924.9 “shall apply only to a first lien mortgage or deed of trust” that is 13 either “secured by owner-occupied residential real property containing no more than four dwelling 14 units” or “secured by residential real property that is occupied by a tenant and that contains no 15 more than four dwelling units” and meets certain other conditions. Cal. Civ. Code § 2924.15 (a). 16 “‘[O]wner-occupied’ means that the property is the principal residence of the borrower and is 17 security for a loan made for personal, family, or household purposes.” Id. § 2924.15(a)(1)(B). 18 PNC argues that Warren’s first and third claims fail because the complaint does not allege 19 that the property is “owner-occupied.” Mot. to Dismiss (“MTD”) [Dkt. No. 17] 4:17-5:4. Instead, 20 PNC contends, the complaint “simply alleges in a conclusory manner” that Warren was the 21 “rightful and lawful owner” of the property. See id. at 4:28-5:3 (citing Compl. ¶ 1). 22 Although Warren does not address this argument in his opposition, PNC’s argument falls 23 short. It overlooks allegations within the complaint that Warren “owned the property and has 24 lived within subject property years prior to foreclosure and when the notice of default was issued.” 25 See Compl. ¶¶ 20, 32. PNC also brushes aside the allegation that the property “is [sic] primary [26] 2 Warren alleged a third HBOR violation in his complaint, of section 2924(a)(1), but conceded it [27] in his opposition. See Compl. ¶¶ 23-30; Oppo. [Dkt. No. 22] 5:13-14 (“Plaintiff will cease to 1 residence.” See id. ¶ 1. This appears to be a typographical error; coupled with the other 2 allegations that Warren lived at the property for years prior to foreclosure and when the notice of 3 default was issued, it plausibly supports that the property was “owner-occupied.” 4 B. Material Violations 5 Next, PNC argues that Warren’s first and third claims should be dismissed because the 6 complaint does not allege specific facts showing that the alleged violations of sections 2923.5 and 7 2924.9 were “material.” MTD at 5:5-6.1. Certain sections of the HBOR rely on California Civil 8 Code section 2924.12 for remedies, which provides in part: [9] After a trustee’s deed upon sale has been recorded, a mortgage servicer, mortgagee, 10 trustee, beneficiary, or authorized agent shall be liable to a borrower for actual economic damages . . . resulting from a material violation of section 2923.55, 2923.6, 11 2923.7, 2924.9, 2924.10, 2924.11, or 2924.17 by that mortgage servicer, mortgagee, trustee, beneficiary, or authorized agent where the violation was not corrected and 12 remedied prior to the recordation of the trustee’s deed upon sale. [13] Cal. Civ. Code § 2924.12 (b). But it only provides remedies for “material” violations of these 14 provisions. See id. 15 There is some disagreement over whether materiality should be considered at the pleadings 16 stage. See Cardenas v. Caliber Home Loans, Inc., 281 F. Supp. 3d 862 , 869 (N.D. Cal. 2017) 17 (“Some [district courts] have concluded that materiality is a factual question that should not be 18 resolved on a motion to dismiss.”) (citing cases). While Warren need not prove materiality at this 19 point, I agree that he “must plead something to satisfy 2924.12’s materiality requirement”—just as 20 he must with any element of his claims. See Galvez v. Wells Fargo Bank, N.A., No. 17-CV21 06003-JSC, 2018 WL 4849676 , at *5 (N.D. Cal. Oct. 4, 2018). Courts who have weighed 22 materiality at this juncture have considered a violation “material” if it affected the plaintiff’s loan 23 obligations, disrupted her loan modification process, or caused her to suffer harm. See Cardenas, 24 281 F. Supp. 3d at 869-870; see also Billesbach v. Specialized Loan Servicing LLC, 63 Cal. App. 25 5th 830, 837 (2021) (“A material violation is one that affected the borrower’s loan obligations, 26 disrupted the borrower’s loan-modification process, or otherwise harmed the borrower.”); Morris 27 v. JPMorgan Chase Bank, N.A., 78 Cal. App. 5th 279 , 304 n.14 (2022) (adopting definition of 1 As a threshold matter, PNC argues that violations of both 2923.5 and 2924.9 must be 2 material. See MTD at 6:1. But section 2923.5 is not listed among the statutes covered by section 3 2924.12—section 2923.55 is. See Cal. Civ. Code § 2924.12 (b). Although the two provisions are 4 “substantively similar,” section 2923.55 “generally applies only to larger mortgage servicers,” 5 while section 2923.5 “applies to smaller servicers.” Billesbach, 63 Cal. App. 5th at 844 n.7. PNC 6 has not cited to any authority confirming that section 2923.5 falls within section 2924.12’s ambit. 7 See MTD at 5:5-6:1; Reply [Dkt. No. 23] 2:12-18. 8 Assuming (without deciding) that it does, Warren’s complaint plausibly alleges a material 9 violation. Section 2923.5 prevents a mortgage servicer, mortgagee, trustee, beneficiary, or agent 10 from recording a notice of default until 30 days after it has contacted the borrower to “assess the 11 borrower’s financial situation and explore options for the borrower to avoid foreclosure” or 30 12 days after satisfying “due diligence requirements.” Cal. Civ. Code § 2923.5 (a)(1)(A). Under the 13 latter, a notice of default may be filed “when a mortgage servicer has not contacted a borrower . . . 14 provided that the failure to contact the borrower occurred despite the due diligence of the 15 mortgage servicer.” Id. § 2923.5(e). The statute then sets forth what constitutes “due diligence,” 16 which includes attempts to contact the borrower by first-class mail, “by telephone at least three 17 times at different hours and on different days,” and by certified letter. Id. 18 The essence of Warren’s claim is that PNC never contacted him before filing the notice of 19 default and thus, the filing of that notice was improper. See Compl. ¶¶ 18-22. This violation is 20 plausibly material. Filing a notice of default is the first step in the foreclosure process. See Cal. 21 Civ. Code § 2924. Section 2923.5 requires a servicer to contact the borrower (or make diligent 22 efforts to do so) to “assess the borrower’s financial situation and explore options for the borrower 23 to avoid foreclosure.” See id. § 2923.5(a)(2). As alleged, PNC did not contact Warren. See 24 Compl. ¶ 20. It is plausible, then, that this disrupted his loan modification process (by closing that 25 process off before it could even begin) or caused him harm (by foreclosing upon his home without 26 proper notice). 27 Billesbach offers helpful framework. There, the California Court of Appeal held that the borrower before recording a notice of default, the servicer may cure these [1] violations by . . . postponing the foreclosure sale, communicating with the borrower 2 about potential foreclosure alternatives, and fully considering any application by the borrower for a loan modification. [3] Billesbach, 63 Cal. App. 5th at 837. “Following these corrective measures,” the court wrote, “any [4] remaining violation relating to the recording of the notice of default is immaterial.” Id. Warren’s [5] complaint is absent of any similar allegations that would render any of the purported violations [6] immaterial. See generally Compl. [7] The complaint plausibly alleges a material violation of section 2924.9 for similar reasons. [8] Under section 2924.9, unless a borrower has previously exhausted their first lien loan modification [9] process, a mortgage servicer must send the borrower a written communication within five business [10] days after recording notice of default. Cal. Civ. Code § 2924.9 (a). That communication must [11] include certain information: (1) that the borrower may be evaluated for a foreclosure prevention [12] alternative; (2) whether the borrower must submit an application in order to be considered for [13] such; and (3) the means and process by which the borrower may obtain an application for a [14] foreclosure prevention alternative. Id. [15] According to PNC, the complaint “contains no facts showing that PNC’s purported [16] violations of HBOR prevented plaintiff from a meaningful opportunity to be considered for a loan [17] modification or caused plaintiff harm that would not have been suffered otherwise,” and instead [18] “reflect[s] only that plaintiff defaulted on the loan and made a failed attempt to reinstate the loan, [19] which resulted in foreclosure.” MTD at 5:20-27. [20] Warren responds that PNC did not contact him regarding foreclosure alternatives before or [21] after recording the notice of default, and therefore his claim survives. Oppo. at 9:1-7. Although [22] he does not specifically address whether this was a material violation, the complaint plausibly [23] alleges this. See id. It alleges that a notice of default was filed on June 15, 2022, and that PNC [24] failed to notify him of foreclosure prevention alternatives as required. Compl. ¶¶ 32-33, 34 [25] (alleging that he “did not receive any phone calls or phone messages and did not receive any [26] pieces of mail” that referred to foreclosure alternatives). It further alleges that if Warren had [27] received “such contact and communication, he would have taken action to avoid the foreclosure of 1 the subject property with other lending sources.” Id. ¶ 34. Instead, PNC allegedly foreclosed on 2 the property and recorded a trustee’s deed upon sale. Id. ¶ 64. 3 Warren has plausibly pleaded that PNC’s violation of section 2924.9 materially harmed 4 him, for similar reasons as above. Based on the facts alleged, PNC’s failure to communicate about 5 foreclosure prevention alternatives disrupted his loan modification process or otherwise harmed 6 him by closing the door to anything other than foreclosure. 7 Warren has plausibly pleaded material violations of section 2924.9 and 2923.5. 8 C. Section 2923.5 9 PNC argues that Warren’s section 2923.5 claim otherwise fails because the notice of 10 default attached to his complaint includes a declaration of compliance with this box checked: [11] The mortgage servicer has tried with due diligence to contact the borrower as 12 required by California Civil Code § 2923.55(f) but has not made contact despite such due diligence. The due diligence efforts were satisfied on March 3, 2022. [13] See MTD at 6:16-7:7 (citing Compl., Ex. C). According to PNC, because Warren’s “vague and [14] conclusory allegations” that it failed to comply with section 2923.5 are “expressly contradicted by [15] the statement” in Exhibit C, the notice of default “is controlling” and the claim should be [16] dismissed. Id. at 7:1-7. [17] Warren responds that regardless of the declaration that PNC attempted contact, “none was [18] made.” Oppo. at 7:20-22. He contends that although he was “available by phone and mail,” he [19] “never received a phone call from PNC nor any written notifications regarding [his] available [20] options.” Id. at 7:22-23. [21] This boils down to a factual dispute that is inappropriate to decide on a motion to dismiss. [22] The notice of default attached to the complaint shows that a PNC agent (identified only as [23] “Authorized Signer” on the form, with an unintelligible signature) attested that they tried to [24] contact Warren “as required” by section 2923.55(f). See Compl., Ex. C. But the form does not [25] detail what those efforts entailed, and a checked box does not ensure that the law was followed. [26] Moreover, Warren has plausibly alleged that he never heard from PNC at any point before [27] foreclosure. See, e.g., Compl. ¶ 20 (“Plaintiff received no mail or messages from PNC.”). 1 Whether PNC in fact attempted to contact Warren will prove out as discovery is conducted and the 2 case progresses. For now, he has sufficiently alleged a violation of section 2923.5. 3 II. WRONGFUL FORECLOSURE 4 Wrongful foreclosure “is an equitable action to set aside a foreclosure sale, or an action for 5 damages resulting from the sale, on the basis that that the foreclosure was improper.” Sciarratta v. 6 U.S. Bank Nat’l Ass’n, 247 Cal. App. 4th 552, 561 (2016). To state a claim for wrongful 7 foreclosure under California law, a plaintiff must allege: “(1) the trustee or mortgagee caused an 8 illegal, fraudulent, or willfully oppressive sale of real property pursuant to a power of sale in a 9 mortgage or deed of trust; (2) the party attacking the sale . . . was prejudiced or harmed; and (3) in 10 cases where the trustor or mortgagor challenges the sale, the trustor or mortgagor tendered the 11 amount of the secured indebtedness or was excused from tendering.” Cardenas, 281 F. Supp. 3d 12 at 871 (citation omitted). “[M]ere technical violations of the foreclosure process will not give rise 13 to a tort claim; the foreclosure must have been entirely unauthorized.” Sciarratta, 247 Cal. App. 14 4th at 562 (citation omitted). PNC challenges Warren’s wrongful foreclosure claim on the second 15 and third elements. MTD at 9:12-10:28. 16 I agree with PNC that this claim falls short. First, it is unclear what Warren bases it upon. 17 The complaint alleges that PNC “caused an illegal, fraudulent, or willfully oppressive sale of the 18 subject property pursuant to a power of sale in a mortgage or deed of trust.” Compl. ¶ 65. This is 19 too conclusory on its own; it merely repeats the elements of the claim. And unlike Warren’s other 20 claims, it is not apparent from the complaint itself which of PNC’s alleged wrongdoings the basis 21 of this claim. By way of example, it could be based on PNC’s alleged improper filing of the 22 notice of default before any attempts to contact him, discussed in more detail above. But it could 23 also be based on the allegation that the notices of default and of trustee’s sale were void because 24 the purported trustee “failed to record a substitution of trustee.” See id. ¶ 28.3 Because “mere 25 technical violations of the foreclosure process” do not give rise to a wrongful foreclosure claim, 26 and because the plaintiff must “show both that there was a failure to comply with the procedural [27] 1 requirements for the foreclosure sale and that the irregularity prejudiced the plaintiff,” more 2 specific allegations are needed for Warren to plausibly state his claim. See Sciarratta, 247 Cal. 3 App. 4th at 562; see also Morris, 78 Cal. App. 5th at 294-95. 4 Similarly, the complaint is devoid of any allegations that Warren tendered the amount of 5 the mortgage. See generally Compl. Instead, it summarily argues that he “is excused from the 6 tender requirement because of PNC defendant’s violations of” the HBOR. See id. ¶ 66. This too 7 is conclusory, as Warren cites to no case law or other authority in the complaint (or his opposition) 8 that supports this. See id.; see also Oppo. at 9:22-10:27.4 Again, more specificity is needed for 9 him to plausibly state a wrongful foreclosure claim. 10 Warren’s wrongful foreclosure claim is DISMISSED with leave to amend. 11 III. CANCELLATION OF INSTRUMENTS 12 Under California Civil Code section 3412, a court may order the cancellation of a written 13 instrument “in respect to which there is a reasonable apprehension that if left outstanding it may 14 cause serious injury to a person against whom it is void or voidable.” To plead a claim to cancel 15 an instrument, a plaintiff must plausibly allege: “(1) the instrument is void or voidable due to, for 16 example, fraud; and (2) there is a reasonable apprehension of serious injury including pecuniary 17 loss or the prejudicial alteration of one’s position.” U.S. Bank Nat’l Ass’n v. Naifeh, 1 Cal. App. 18 5th 767, 778 (2016). 19 PNC again attacks tender, arguing that because Warren did not adequately plead tender in 20 his complaint, this claim should also be dismissed. MTD at 12:1-16. “The tender rule applies to 21 equitable claims, such as claims to set aside a trustee’s sale, to quiet title, to cancel an instrument, 22 or for wrongful foreclosure.” Green v. Cent. Mortg. Co., 148 F. Supp. 3d 852, 870 (N.D. Cal. 23 2015). The rule is “premised on the notion that it would be futile to set aside a foreclosure sale on 24 the technical ground that notice was improper, if the party making the challenge did not first make 25 full tender and thereby establish his ability to purchase the property.” Santana v. BSI Fin. Servs., [27] 4 PNC only argues that Warren “does not allege in his complaint that he tendered” the amount he 1 Inc., 495 F. Supp. 3d 926 , 937 (S.D. Cal. 2020) (citation omitted). However, there are exceptions 2 to the tender rule, including that if a plaintiff properly alleges that a “foreclosure was void and not 3 merely voidable, tender [is] not required to state a cause of action for quiet title or for cancellation 4 of instruments.” Sciarratta, 247 Cal. App. 4th at 568 . 5 The problem with this claim is two-fold. First, Warren does not sufficiently allege that an 6 instrument was void or voidable, as required to state the first part of the claim. See Naifeh, 1 Cal. 7 App. 5th at 778. The complaint alleges that the notice of default and election to sell under deed of 8 trust is void because it does not contain a declaration under the penalty of perjury, which Warren 9 seems to allege is required by California Code of Civil Procedure section 2015.5(a). See Compl. ¶ 10 13. But the complaint does not adequately connect the dots between this provision and the 11 documents at issue—i.e., it does not allege that such a declaration is required for these types of 12 documents. See id. The complaint further alleges that the notice of default is “further void or 13 voidable” because the purported trustee (identified as Quality Loan Service Corp.) “failed to 14 record a substitution of trustee with the Solano County Recorder’s Office.” Id. ¶ 28. It is unclear 15 why a substitution needed to be filed in Solano County when the property at issue is located in 16 Contra Costa County. Moreover, a substitution of trustee was filed on June 15, 2022, substituting 17 Clear Recon Corp. as the trustee. See RJN, Ex. 2. Warren’s opposition does not mention the word 18 “void” or “voidable,” let alone expand on his earlier allegations. See generally Oppo. 19 This leads to the second issue with Warren’s claim. Because he has not adequately alleged 20 that any instrument was void or voidable, he has not adequately alleged tender—either that it was 21 satisfied or that he was excused from doing so. As explained, the allegations in the complaint 22 regarding tender are too conclusory to proceed. Without more specificity, I cannot evaluate 23 whether he is even required to state tender as part of this claim. 24 Warren’s cancellation of instruments claim is DISMISSED with leave to amend.5 25 IV. RESPA CLAIMS 26 “RESPA regulates the servicing of mortgage loans.” Hahn v. Select Portfolio Servicing, [27] 1 Inc., 424 F. Supp. 3d 614 , 624 (N.D. Cal. 2020) (citing 12 U.S.C. § 2605 ). Regulation X 2 implements RESPA. See id. The complaint alleges two violations of Regulation X: section 3 1024.35 and section 1024.38. See Compl. ¶¶ 35-49.6 4 Section 1024.35 requires servicers to take certain steps upon receipt of “any written notice 5 from the borrower that asserts an error” and includes certain information, including the borrower’s 6 name, information that allows the servicer to identify the borrower’s mortgage loan account, and 7 “the error the borrower believes has occurred.” 12 C.F.R. § 1024.35 (a). Under section 1024.38, 8 servicers must “maintain policies and procedures that are reasonably designed to achieve” certain 9 enumerated objectives, including providing borrowers with timely and accurate information in 10 response to requests for information. See id. §§ 1024.38(a), (b). 11 PNC first argues that a January 17, 2021, letter that Warren allegedly sent PNC does not 12 constitute a notice of error under section 1024.35 because it “fails to specifically identify any 13 errors in the servicing of the loan.” MTD at 15:15-25.7 According to PNC, “there is no language 14 in the letter which specifically identifies any” of the errors covered by section 1024.35; no 15 language “which specifically requests PNC to do anything, make corrections, or to provide a 16 response”; and “no language whatsoever clearly and unequivocally stating that PNC has made any 17 servicing errors which must be rectified.” Id. at 15:17-21. 18 The complaint alleges that after Warren tried to make his mortgage payment on January 19 17, 2021, and learned that his payment had not been applied to his account, he “immediately 20 contacted” PNC and notified it of the payment error. Compl. ¶ 10 (citing Ex. B). It then attaches 21 the letter that PNC takes issue with. See id., Ex. B. But the letter appears to provide sufficient 22 detail to constitute a notice of error—at least as articulated in section 1024.35(a). It includes [24] 6 The complaint alleges that these are violations of the Truth in Lending Act (“TILA”), which is found beginning at 15 U.S.C. § 1601 . See Compl. ¶¶ 35-49. Although PNC noted the apparent [25] discrepancy in its motion to dismiss, Warren does not offer any clarification in his opposition. See MTD at 14 n.2; Oppo. at 9:9-21. If Warren attempts to plead something other than violations of [26] RESPA and Regulation X in these claims, he should clarify this in an amended complaint. [27] 7 PNC alternatively argues that if Warren indeed asserts a claim under TILA, it is time-barred. See 1 Warren’s name, the loan number, and address of the property at issue. See id.; see also 12 C.F.R. 2 § 1024.35(a) (providing that a notice of error must include “the name of the borrower” and 3 “information that enables the servicer to identify the borrower’s mortgage loan account”). And 4 although the letter does not cite a specific provision within section 1024.35(b) in identifying the 5 purported error, the information that Warren allegedly sent plausibly describes that error: that a 6 “mix up regarding payments” had occurred, where Warren attempted to pay his mortgage payment 7 online, but that PNC did not receive the payment made. See Compl., Ex. B. Warren then clarifies 8 that he was “not sure what happened or how this transpired.” See id. 9 Accepting Warren’s allegations as true, it is reasonable to infer that this provided PNC 10 sufficient notice of one of the errors listed in section 1024.35(b). The circumstances that Warren’s 11 notice described could indicate a failure to accept payment, a failure to apply an accepted 12 payment, or a failure to credit a payment to Warren’s account. See 12 C.F.R. § 1024.35 (b)(1)-(3) 13 (listing these among the categories of errors). It could also constitute “[a]ny other error relating to 14 the servicing of a borrower’s mortgage loan.” See id. § 1024.35(b)(11). 15 As alleged, PNC was then required to acknowledge Warren’s notice of error within five 16 days of receipt, and either correct the error or, after conducting a reasonable investigation, inform 17 him that no error had occurred. See id. §§ 1024.35(d), (e)(1). According to the complaint, PNC 18 never responded to Warren. See Compl. ¶ 11. Without further argument from PNC, it appears 19 that the notice of error was sufficient for pleading purposes and Warren’s claim arising from 20 alleged violations of section 1024.35 may proceed. 21 Warren has not, however, plausibly stated a violation of section 1024.38. PNC argues that 22 this claim fails as a matter of law because this regulation does not create a private right of action. 23 MTD at 17:4-8. Although PNC relies on district court cases from Michigan, at least some courts 24 within this Circuit have found the same. See Courtois v. Shellpoint Mortg. Servicing, LLC, No. 25 CV-20-4095, 2020 WL 13586024 , at *1 (C.D. Cal. May 26, 2020) (“numerous other courts have 26 concluded that 12 C.F.R. § 1024.38 does not provide a private right of action”); Minie v. Selene 27 Fin. L.P., No. 18-CV-05364, 2019 WL 199948 , at *5 (W.D. Wash. Jan. 15, 2019) (noting that 1 Warren wholly ignores this argument in his opposition. See Oppo. at 9:9-21. Without case 2 law or other authority indicating that he may assert a claim for a violation of section 1024.38, it is 3 DISMISSED with prejudice. 4 V. NEGLIGENCE 5 The elements of a negligence claim are well-known: (1) duty; (2) breach; (3) causation; 6 and (4) damages. See In re Anthem, Inc. Data Breach Litig., 327 F.R.D. 299 , 314 (N.D. Cal. 7 2018). PNC argues that Warren’s negligence claim fails on the first two elements. MTD at 12:178 14:10. I disagree. 9 Beginning with duty, PNC contends that Warren has not alleged that it owed him any 10 statutory or tort duty of care. Id. at 12:20-13:20. Answering the statutory question is all that is 11 needed for the claim to proceed. The complaint appears to rely on a statutory duty, alleging that 12 PNC breached its “duty of ordinary care and good faith” and “duty not to put plaintiff in a worse 13 position” when it violated the HBOR, and that PNC “owed plaintiff a duty of care because [its] 14 activities violated affirmative statutory duties extrinsic to loan modification.” See Compl. ¶¶ 5115 59. According to PNC, because Warren’s HBOR claims fail, he has not shown such a statutory 16 duty. MTD at 12:20-26. But Warren has plausibly alleged violations of the HBOR, which 17 plausibly support a duty of care. See Sheen v. Wells Fargo Bank, N.A., 12 Cal. 5th 905 , 920 18 (2022) (“A duty of care may arise through statute or by operation of the common law.”) (citation 19 and quotations omitted); Marcus v. Nationstar Mortg. LLC, 2022 WL 1486831 , at *1 (9th Cir. 20 May 1, 2022) (“HBOR creates statutory duties concerning certain modification applications”); 21 Ogamba v. Wells Fargo Bank, N.A., No. 17-CV-01754, 2018 WL 2842495 , at *4-5 (E.D. Cal. 22 June 11, 2018) (allowing negligence claim to proceed because the plaintiff had plausibly alleged 23 violations of the HBOR and the negligence claim “derives from the HBOR violations”). 24 Although the California Supreme Court recently settled a long-running split over whether a 25 lender owed a borrower a common law duty of care to “process, review and respond carefully and 26 completely to a borrower’s loan modification application,” that case, which PNC relies upon in 27 arguing against such a duty here, is distinguishable. See Sheen, 12 Cal. 5th at 915 (cleaned up). 1 reviewed, and responded to; instead, it is whether PNC provided him with certain information as 2 required by the HBOR (and RESPA). Moreover, the Sheen court reiterated—multiple times—that 3 the question was whether the narrow duty described by the plaintiff existed under the common 4 law. See, e.g., id. at 920 (“Plaintiff does not identify any statute or regulation that requires Wells 5 Fargo to treat his modification applications with due care.”), 921 (“He does not ground such a 6 duty in the extensive body of state and federal legislation and regulations that address mortgage 7 servicing . . . including the California Homeowner Bills of Rights.”), 921-22 (“Likewise, plaintiff 8 does not bring a claim under any other state or federal law governing mortgage loan modifications, 9 such as . . . the Real Estate Settlement Procedures Act.”). Warren does ground his negligence 10 claim in such statutes and regulations: the HBOR and RESPA. 11 Finally, and most importantly, Sheen listed examples of where “HBOR and 12 complementary federal legislation specify various affirmative actions a servicer is obligated to 13 take,” including section 2924.9 of the California Civil Code—only of the violations that Warren 14 plausibly alleges here. See id. at 921. 15 Because Warren has plausibly alleged violations of the HBOR and RESPA, he has 16 plausibly alleged that PNC owed him a statutory duty of care. This is enough for the claim to 17 proceed, without deciding whether such a duty also exists under the common law. 18 He has also adequately alleged a breach of these duties, based on PNC’s alleged failure to 19 provide him certain information before foreclosing upon his home. PNC’s argument that his 20 allegations are too conclusory to show breach are not persuasive, for reasons similar to those that I 21 explain above. See MTD at 13:21-14:10. Warren’s negligence claim may proceed. 22 VI. UCL CLAIM 23 The UCL prohibits “any unlawful, unfair or fraudulent business act or practice.” Cal. Bus. 24 & Prof. Code § 17200. It “operates as three-pronged statute,” where each “captures a separate and 25 distinct theory of liability.” Beaver v. Tarsadia Hotels, 816 F.3d 1170, 1177 (9th Cir. 2016) 26 (citations and quotations omitted). Warren’s complaint alleges violations of all three of the 27 statute’s prongs. Compl. ¶ 75. 1 laws as independently actionable unlawful business practices under state law.” Colgate v. JUUL 2 Labs, Inc., 402 F. Supp. 3d 728 , 758 (N.D. Cal. 2019) (citation omitted). As a result, “[v]iolation 3 of almost any federal, state, or local law may serve as the basis for a claim under the unlawful 4 prong of the UCL.” Id. (same). Because Warren has plausibly alleged violations of the HBOR 5 and RESPA, he has plausibly alleged a violation of the UCL’s “unlawful” prong. 6 The “unfair” prong requires proving either: (1) “the public policy which is a predicate to a 7 consumer unfair competition action” is “tethered to specific constitutional, statutory or regulatory 8 provisions,” or (2) that the challenged business practice is “immoral, unethical, oppressive, 9 unscrupulous, or substantially injurious to consumers.” In re Adobe Sys., Inc. Privacy Litig., 66 F. 10 Supp. 3d 1197, 1226 (N.D. Cal. 2014) (citations omitted). The complaint does not provide 11 sufficient detail to evaluate Warren’s “unfair” UCL claim. Instead, it makes a laundry list of 12 allegations to support its claim that PNC violated all three prongs of the UCL, including many that 13 do not appear to apply to Warren’s case. For example, it alleges that PNC used a “purposefully 14 lengthy” loss mitigation review process “so that loss mitigation and loan modification will not be 15 timely provided”; “purposefully caused a lengthy delay in order to cause plaintiffs and borrowers 16 like plaintiffs to incur continuing interest charges that would otherwise be mitigated, late fees, and 17 untimely foreclosure costs”; “purposefully impeded timely loss mitigation denial or approval 18 while expressing that plaintiff are [sic] in review,” which “prevents plaintiff from seeking other 19 external loss mitigation options including abandoning the property and/or short sale”; and that “the 20 information provided to plaintiff was certainly misleading and not consistent as to the status of the 21 loan modification and what she was supposed to do to satisfy the lender’s demands.” See Compl. 22 ¶¶ 76-78, 84 (emphasis added). But Warren never alleges that he submitted a loan mitigation 23 application or that PNC delayed review of such. See generally id. Instead, the essence of his 24 complaint is that PNC never provided him information about this process, as required by the law. 25 And the allegations that could support a claim under the “unfair” prong are not clearly tied to a 26 public policy or alleged to be “immoral, unethical, oppressive, unscrupulous, or substantially 27 injurious to consumers” to support his claim. See Adobe Sys., 66 F. Supp. 3d at 1226. Put simply, 1 The same 1s true for any claim under the “fraudulent” prong of the UCL, which is subject 2 || to Federal Rule of Civil Procedure Rule 9(b)’s heightened standard of pleading. See Beatty v. 3 || PHH Mortg. Corp., No. 19-CV-05145-DMR, 2019 WL 6716295 , at *14 (N.D. Cal. Dec. 10, 4 ||} 2019). “‘Fraud’ is an ‘intentional misrepresentation, deceit, or concealment of material fact 5 || known to the defendant with the intention on the part of the defendant of thereby depriving a 6 || person of property or legal rights or otherwise causing injury.’” See id. (citing Cal. Civ. Code § 7 3294(c)(3)). The complaint alleges that PNC acted “purposefully” with regard to the loan 8 || modification process—for example, that it “purposefully caused a lengthy delay,” and 9 || “purposefully impeded timely loss mitigation denial or approval while expressing that plaintiff are 10 [sic] in review.” See Compl. {| 77-78. Again, these allegations are not relevant to Warren’s 11 underlying case. And the complaint does not appear to allege that PNC acted intentionally when it 12 || failed to provide Warren the required information. See generally. 5 13 Although the UCL claim may proceed as pleaded under the “unlawful” prong based on the 14 predicate violations of the HBOR and RESPA, more is needed to state a UCL claim under the 3 15 “unfair” or “fraudulent” theories of liability. 16 CONCLUSION 3 17 PNC’s motion to dismiss is GRANTED in part and DENIED in part, with leave to amend 18 || the deficiencies described above unless otherwise noted. Any amended complaint is due within 20 19 days of the issuance of this Order. 20 IT IS SO ORDERED. 21 Dated: April 30, 2023 22 . 23 ® illiam H. Orrick 24 United States District Judge